This workshop is crafted for: anyone who shapes, leads or manages the customer experience or leads those who deliver it. (Note: customer can also refer to client, patient, user, consumer, buyer or patron)
Zero Risk companies are not perfect. They still drop the ball with their customers. The big difference is 1) they drop it much less than other organizations, and 2) On the occasion they do fail, they have service recovery systems in place to make it right, often times making the temporarily dissatisfied customer, a raving fan.
Please contact us at [email protected] with any questions.
