This Amazon best-seller gives you the best Customer service insights on becoming a world-class organization. Regardless of industry or size you will learn how to improve the way you deliver Customer service guaranteed. Hard cover.
John DiJulius has definitely “cracked the code” to why a few companies can get thousands of employees to execute superior Customer service and many can’t get a department of 15 to do deliver it. It is the culmination of 5 years of research of what makes the top world-class Customer service companies, including a ton of data, statistics, and best practices from all industries.