Making Customers Stay Loyal and Come Back Summary: What makes a company the kind of brand customers would actually miss if it disappeared tomorrow? In Episode 247 of the Customer Service Revolution Podcast, Denise Thompson and John DiJulius break down the six drivers that separate forgettable businesses from brands customers stay loyal to: great… Read Full Article
How to Create a Successful CX Initiative that Lasts! Summary: Most customer service initiatives do not fail because leaders do not care. They fail because they launch with excitement, then daily operations swallow them whole. In this episode, Denise Thompson and John DiJulius break down the six steps required to build a customer experience initiative… Read Full Article
How Invest West Took What They Learned at The Customer Experience Executive Academy and Built a Customer Experience Culture That Sticks Summary: In this episode of the Customer Service Revolution Podcast, Dave Murray talks with CXEA graduates Rebecca Blaisdell and Megan Francis of Invest West about what it really looks like to bring customer experience… Read Full Article
Customer Experience Leadership Challenges Solved Summary: What does it really mean to be customer-centric?Where should leaders start if they want to build a culture obsessed with customer experience? In this special mailbag episode of the Customer Service Revolution Podcast, Denise Thompson puts John DiJulius in the hot seat with real questions from leaders about customer… Read Full Article
Culture vs. Compensation: Why 82% of Managers Are ‘Accidental’ and How It’s Costing You Talent Summary: After decades of working with world-class organizations, we’ve learned something that surprises most leaders: employees don’t leave because of pay—they leave because of how they’re led. In this episode of the Customer Service Revolution podcast, John DiJulius and Denise… Read Full Article
Summary: The 10 Commandments Part 2: Why Your Customer Experience Can’t Exceed Your Employee Experience What separates world-class customer experience companies from everyone else? It’s not budget. It’s not luck. It’s a system. In Part 2 of our deep dive into The DiJulius Group’s 10 Commandments, John DiJulius and Denise Thompson reveal why exceptional customer… Read Full Article
Summary: The Proven Blueprint for CX Strategy Used by Chick-Fil-A What separates world-class customer experience companies from everyone else? It’s not budget. It’s not luck. It’s a system. In Part 1 of this two-part series on the Customer Service Revolution podcast, John DiJulius — founder of The DiJulius Group and the CX architect behind Chick-fil-A,… Read Full Article
Summary of How to scale a world class culture in your franchise: Want to know how to franchise a business and maintain world-class culture across thousands of locations? Discover the exact franchise growth strategies that took Anytime Fitness from a single 24-hour gym concept to the #1 fitness franchise in the world—with over 4,000 employees… Read Full Article
Summary: Want your frontline employees to consistently deliver wow moments—not just when they feel like it? Discover the proven DiJulius Group methodology that transforms random acts of kindness into designed, trained, and repeatable customer experiences that build emotional connection and loyalty at scale. In this episode of the Customer Service Revolution podcast, customer experience expert… Read Full Article
