I. Service Vision
To find out more about Service Vision visit Newday USA accelerates growth by inspiring millennials.
II. Create a World-Class Internal Culture
To find out more about Create a World-Class Internal Culture visit Employee Engagement – Part 1.
III. Nonnegotiable Experiential Standards
To find out more about Nonnegotiable Experiential Standards visit You want customer loyalty? Be brilliant at the basics.
IV. Secret Service Systems
To find out more about Service Service Systems visit What is secret service and why is it secret? & You say you have relationships with your customers? Prove it!
V. Training to Providing a World-Class Customer Experience
To find out more about Training to Providing a World-Class Customer Experience visit Training to provide a world-class experience.
VI. Implementation & Execution
To find out more about Implementation & Execution visit Commandment VI: Implementation and execution. How to go from ideas on paper to consistently executed concepts.
VII. Zero Risk
To find out more about Zero Risk visit Commandment VII: Zero risk. “Anticipating your service defects and having protocols in place to make it right.”
VIII. Above and Beyond Culture
To find out more about Above and Beyond Culture visit Commandment VII: Creating an above-and-beyond culture.
IX. Measuring Your Customer’s Experience
To find out more about Measuring Your Customer’s Experience visit What your satisfaction scores are not telling you.
X. World-Class Leadership
To find out more about World-Class Leadership visit Do you walk the talk? Commandment X: World-class leadership.
CONTACT US TO SCHEDULE A COMPLIMENTARY ADVISEMENT
DENISE@THEDIJULIUSGROUP.COM | 440-443-0023
John relates an amazing amount of practical real world examples that can be applied in your efforts to launch a customer service revolution in your business as I have in my direct work with John.
Michael Coburn – Head of Customer Facing Supply Chain
Our net promoter scores are improving, our franchise owners are delivering a better experience and our employees are happier. Customer service is an elixir for your entire network and The DiJulius Group delivers!
Chuck Runyon – CEO
The DiJulius Group and The Secret Service Summit have helped Starbucks take service to new levels by not only creating a Service Vision but also by helping us adhere to a common goal. The combination of hands-on expertise shared by leading brand executives and the emotional component from motivational speakers, has made your events like none other.
Craig Russell – Executive Vice President, Global Coffee
Great energy, insightful analogies, on point topic and relevance. I wish we could have more time with him.
Manuel Deisen - The Ritz-Carlton
I like that John uses many resources to drive his key ideas home (videos, stories, other companies). It creates variety, keeps the learner engaged and shows he has done the work. John does a phenomenal job delivering and sharing his passion for customer service and that’s why I keep bringing him back.
Marlo Boyle - Senior Education Planner
I love the way john involved the audience and the videos. John never fails to deliver an invigorating message and engage the audience. Even at 7:30 am on a Saturday morning!
How well he engaged the audience and how easy it was for them to follow. Thank you, thank you thank you to John for sharing his wisdom and experience with the audience.
Tom Petrillo - Principal
John’s energy on stage was incredible. He was able to capture the attention of 350 people for 90 minutes and kept them completely engaged. His references were totally relatable to our group, which is not easy to do as they are orthodontists and it is a very small, specialized market. We received instant and ongoing praise for our selection of John as a speaker. John’s genuine interest during the book signing after his keynote presentation was exceptional. Rarely do you come across a speaker of his caliber that is willing to give his time like he did.
John’s energy and passion for service are legendary and totally come through. I liked the way that John was able to answer a question and then circle back to it again later to provide a deeper answer. Great work!
The clarity of John`s brilliant message about customer service and his excellent presentation style.
Working with The DiJulius Group has given us a platform and system to use within our current culture to make concrete, real improvements to our guest experience. This process has been much more impactful than other service initiatives we have done, and we have worked with many service companies. The GREAT news is in January broke out of our 10-month “61%” top box score with a 64% – our highest ever! And we continue to set high weeks.
John’s sense of humor and the videos used to present his unique ideas were captivating. The pace and amount of information were just right!
John was energetic and connected with our audience. Real life, practical ideas were delivered. John nailed it and made me look great!!! Thanks for everything DiJulius team.
John’s energy and stories/examples keep everyone completely engaged! He embodies his content!
Debra Neill Baker – CEO
John tailors and makes the presentation just for your organization. He is high energy. John gives you actionable, relevant information to continue your mission. He is the best in the business!
John’s energy was amazing. The interactions with the group and with our associates. The content was exactly what we needed. The shared learning from Zappos call was BRILLIANT! Very engaging. Loved It! It was everything our hotel needed to inspire our associates and refresh what it means to take care of a guest and exceed their expectations. The examples used, including FORD, were very relevant. U R the Experience, just a reminder of my role with my associates and our guests. Brilliant speaker, great energy!
I like what John did to personalize content to our group. I’ve sat in on this twice now and learn something new each time. I realize that this message applies to every aspect of my life, and not just the business side, maybe then I will finally realize it was the best speech ever.