I like that John uses many resources to drive his key ideas home (videos, stories, other companies). It creates variety, keeps the learner engaged and shows he has done the work. John does a phenomenal job delivering and sharing his passion for customer service and that’s why I keep bringing him back.
2019 Customer Service Revolution Highlights
Customer Service Tips
Serving others is the meaning of why we are alive, not what we do when it is convenient or can come back to benefit ourselves.
Quote of the day