I like that John uses many resources to drive his key ideas home (videos, stories, other companies). It creates variety, keeps the learner engaged and shows he has done the work. John does a phenomenal job delivering and sharing his passion for customer service and that’s why I keep bringing him back.
2018 Customer Service Revolution Highlights
Customer Service Tips
While they may complain about the service defect, they are going to rave about how we handled it.
Quote of the day