I like that John uses many resources to drive his key ideas home (videos, stories, other companies). It creates variety, keeps the learner engaged and shows he has done the work. John does a phenomenal job delivering and sharing his passion for customer service and that’s why I keep bringing him back.
2020 Customer Service Revolution Goes Virtual
Customer Service Tips
It is not your employees’ responsibility to have high service aptitude; it is the company’s to give it to them.
Quote of the day