160: Creating a Recruitment Experience

June 12, 2024 | By: John DiJulius

Can the way you treat job candidates transform your organization’s success? In this episode of The Customer Service Revolution, John DiJulius and Dave Murray unpack The Employee Experience Revolution, emphasizing how a remarkable recruitment experience can set your company apart. Discover why it’s imperative to treat candidates as valued customers and how moving beyond the… Read Full Article

Best Ted Talk of 2024 / Bestseller / Trickflation / What it Takes to be One of the Best Companies to Work For

June 11, 2024 | By: John DiJulius

Best Ted Talk of 2024 / The Employee Experience Revolution Hits Bestseller / Trickflation / What it Takes to be One of the Best Companies to Work For / New EX Academy / 50% off EXR books The Employee Experience Revolution Hits Bestseller The Employee Experience Revolution: Increase Employee Morale, Retain Your Workforce, and Drive… Read Full Article

159: Build Your Desired Future and Live a Life Full of Purpose

June 05, 2024 | By: John DiJulius

Have you ever wondered how feedback from shuttle bus drivers can revolutionize customer service? On this episode of The Customer Service Revolution, John chats with Jason Yarusi, private fund manager and founder of the Live 100 program, as he shares his unconventional path from the hustle of bars and restaurants to creating a unique approach… Read Full Article

conducting interviews

Conducting Interviews Like Detective Columbo

June 04, 2024 | By: John DiJulius

*The following post on Conducting Interviews is an excerpt from our new book, “The Employee ExperienceRevolution: Increase Morale, Retain Your Workforce, and Drive BusinessGrowth”   Hiring new employees should not be your top priority. Instead, focus on creating an amazing internal culture with high morale and low turnover. High employee attention will produce high employee… Read Full Article

158: Interviewing for Customer Service Rockstars

May 29, 2024 | By: John DiJulius

Have you ever met someone whose mere presence lights up the room? That’s the kind of person Dave Murray and John believe can revolutionize the customer experience. On this episode of The Customer Service Revolution, join us as we dive into the essence of the “Employee Experience Revolution” and how happiness and attitude play a… Read Full Article

recruitment and hiring strategies

Recruitment and Hiring Strategies: Why it is Time to Create a Recruitment and Hiring Experience

May 28, 2024 | By: John DiJulius

Why it is time to Create a Recruitment and Hiring Experience *The following recruitment and hiring excerpt is from our new book, “The Employee Experience Revolution: Increase Morale, Retain Your Workforce, and Drive Business Growth” So many businesses appear desperate when understaffed, making them less attractive to potential candidates and top talent. Most companies hire… Read Full Article

157: Cutting-Edge AI Trends and How to Apply Them to Your Customer Experience

May 22, 2024 | By: John DiJulius

Can you imagine a brand so powerful that its customer service makes it indispensable? On this episode of The Customer Service Revolution, Scott Wozniak, CEO of Swoz Consulting and author of “Make Your Brand Legendary,” joins John to inspect the shifts in customer service and employee experience. We tackle the “employee roulette” and the “five… Read Full Article

Becoming Better Leaders

Becoming Better Leaders

May 21, 2024 | By: John DiJulius

We need to be better leaders; employees deserve better. *The following is an excerpt from our newest book, The Employee Experience Revolution: Increase Morale, Retain Your Workforce, and Drive Business Growth.  This book is designed to help leaders become better leaders. It is often said that our jobs don’t define us, but our jobs and… Read Full Article

156: The Famous Way

May 15, 2024 | By: John DiJulius

Growing up in the shadow of a family business feels like living within the pages of history, every turn a new chapter waiting to be written. On this episode of The Customer Service Revolution, that’s the energy Brian Blaushild, president of Famous Supply, brings as he recounts the story of a company that has weathered… Read Full Article

Learning What Frustrates Your Customers from Unexpected Sources/ Making Your Entry-Level Positions More Attractive / How to Woo Job Candidates / Non-competes Banned / Is Starbucks in Serious Trouble?

May 14, 2024 | By: John DiJulius

How to Woo Job Candidates Recently, I interviewed author Scott Greenberg on the Customer Service Revolution podcast episode 147. Scott shared a great example of how to woo potential job candidates during an interview process. One business owner reserves a parking spot right up front that says, “Welcome, Sherri.” Then, when the candidate walks inside,… Read Full Article