Strategies To Dominate And Own 2019

January 16, 2019 | By:

2019 is going to be an exciting year, a roller coaster for every business in every industry. There are countless changes on the horizon that are coming at us at warp speed. It appears the strong economy we have been enjoying for the past several years has peaked and is potentially moving in the opposite… Read Full Article

Top Customer E- Service Articles Of 2018

January 09, 2019 | By:

The results are in, and here are readers’ favorite articles of 2018 ranked by popularity. I recommend printing and reading any you missed, and sharing this list with your team. Want to keep your mgmt team motivated about Customer service all year?  Sign them up for our weekly e-service and we’ll be sure they receive inspiring Customer… Read Full Article

The Best Customer Service Videos To Share With Your Team

December 12, 2018 | By:

Here are the 10 short videos on Customer Service that everyone in your organization should watch. Subscribe to The DiJulius Group’s YouTube channel for more great content!     1. Meet as Strangers, Leave as Friends     2. The 4 Most Powerful Words You Can Say or Hear     3. The ZAPPER!  … Read Full Article

5 Reasons Why Your Employees Are Delivering Poor Service

5 Reasons Why Your Employees Are Delivering Poor Service

December 05, 2018 | By:

The next time you have a large group of your employees together, ask them this question: How many of you feel we provide a superior Customer experience? I have asked this question hundreds of times. When the audience is made up primarily of one company, nearly every hand in that audience proudly goes up. It… Read Full Article

The Mount Rushmore of Customer Service Leaders

The Mount Rushmore of Customer Service Leaders

November 28, 2018 | By:

The Mount Rushmore of Customer Service Leaders Who are the greatest Customer Service Leaders of all time? The following is a list of the 10 greatest Customer Service Revolutionaries who had the most influence and dramatically changed businesses in all industries. These changes are still being felt decades later.   1.Walt Disney The Father of… Read Full Article

THE COMCAST EXPERIENCE TRANSFORMATION: HOW THEY DID IT

The Comcast eXperience Transformation: How They Did It

November 14, 2018 | By:

Nearly five years ago, Comcast had a bad year—a really bad year. One that the internet world along with a Customer eXperience (CX) consultant and author like myself capitalize on for great content and examples of what not to do. Their year was similar to the one experienced by United Airlines in 2017, Lululemon in 2013, Spirit Airlines in… Read Full Article

Advice From 18 of the Top CX Experts

Advice From 18 of the Top CX Experts

November 07, 2018 | By:

The DiJulius Group held our annual Customer Service Revolution October 24th and 25th in Cleveland, Ohio. It has grown into the #1 Customer Service conference with a community of 700 extremely passionate revolutionaries, from all over the world, looking to create brands customers cannot live without and make price irrelevant. This year was The DiJulius Group’s 10th conference with the highest ratings ever. Here… Read Full Article

The Greatest Hotdog Vendor Ever, plus Get Your Masters In Customer Experience, an Article by John DiJulius

The Greatest Hotdog Vendor Ever | Get Your Masters In Customer Experience

October 17, 2018 | By:

The Greatest Hotdog Vendor Ever To get the greatest hotdog ever, you need to find the greatest hotdog vendor. The best hotdog vendor I have ever seen can be found at Progressive Field, the Cleveland Indians baseball stadium. Sean is not just an ordinary hotdog vendor. He provides a memorable unique moment with every customer…. Read Full Article

You Need To Fire One Third Of Your Employees - a Blog article by John DiJulius, speaker at the 2018 Customer Service Revolution Conference in Cleveland Ohio

You Need To Fire One Third Of Your Employees

October 10, 2018 | By:

Is Your Key Performance Indicator The Right One? Every company needs to have ONE customer experience key performance indicator (CX-KPI) measuring which customer facing employees, teams, and locations are delivering a world-class experience and which are not. While meeting with the CEO’s of our clients during preliminary discovery, many feel confident they know what their… Read Full Article

Jeff Bezos Shares The Secret To Amazon’s Success - an article by John DiJulius, speaker for the 2018 Customer Service Revolution Conference in Cleveland

Jeff Bezos Shares The Secret To Amazon’s Success

October 03, 2018 | By:

The Most Customer-Centric Company In The World Amazon has really had only one stated goal since it began: to be the most customer-centric company in the world. That was Jeff Bezos’ goal when he started Amazon. Actually it wasn’t his goal—it was his obsession. Early in his career he told a reporter, “The reason I’m… Read Full Article