Advice From 18 of the Top CX Experts

Advice From 18 of the Top CX Experts

November 07, 2018 | By:

The DiJulius Group held our annual Customer Service Revolution October 24th and 25th in Cleveland, Ohio. It has grown into the #1 Customer Service conference with a community of 700 extremely passionate revolutionaries, from all over the world, looking to create brands customers cannot live without and make price irrelevant. This year was The DiJulius Group’s 10th conference with the highest ratings ever. Here… Read Full Article

The Greatest Hotdog Vendor Ever, plus Get Your Masters In Customer Experience, an Article by John DiJulius

The Greatest Hotdog Vendor Ever | Get Your Masters In Customer Experience

October 17, 2018 | By:

The Greatest Hotdog Vendor Ever To get the greatest hotdog ever, you need to find the greatest hotdog vendor. The best hotdog vendor I have ever seen can be found at Progressive Field, the Cleveland Indians baseball stadium. Sean is not just an ordinary hotdog vendor. He provides a memorable unique moment with every customer…. Read Full Article

You Need To Fire One Third Of Your Employees - a Blog article by John DiJulius, speaker at the 2018 Customer Service Revolution Conference in Cleveland Ohio

You Need To Fire One Third Of Your Employees

October 10, 2018 | By:

Is Your Key Performance Indicator The Right One? Every company needs to have ONE customer experience key performance indicator (CX-KPI) measuring which customer facing employees, teams, and locations are delivering a world-class experience and which are not. While meeting with the CEO’s of our clients during preliminary discovery, many feel confident they know what their… Read Full Article

Jeff Bezos Shares The Secret To Amazon’s Success - an article by John DiJulius, speaker for the 2018 Customer Service Revolution Conference in Cleveland

Jeff Bezos Shares The Secret To Amazon’s Success

October 03, 2018 | By:

The Most Customer-Centric Company In The World Amazon has really had only one stated goal since it began: to be the most customer-centric company in the world. That was Jeff Bezos’ goal when he started Amazon. Actually it wasn’t his goal—it was his obsession. Early in his career he told a reporter, “The reason I’m… Read Full Article

The Stronger The Economy, The Weaker The Service, an article by John DiJulius

The Stronger The Economy The Weaker The Service

September 26, 2018 | By:

Economy Booming = Poor Customer Service There are many positives of an excellent economy. I will argue that there are a significant number of drawbacks as well. As a result of a booming economy, companies experience rapid growth and need more employees. This makes it an “employee market.” An increase in job opportunities causes an… Read Full Article

This Is Not Your Parent's Bank, an article by John DiJulius about Capital One Cafe

This Is Not Your Parent’s Bank

September 19, 2018 | By:

Where can you go to chill out for as long as you want, grab a latte, enjoy free Wi-Fi, connect with others, snack on a pastry, and have access to community iPads? You probably said Starbucks. Let me add that you can also receive complimentary finance coaching. Would you believe you could get all of… Read Full Article

Energy Givers and Energy Suckers: Which One Are You?

September 05, 2018 | By:

Every time you come in contact with anyone, you are one of two things—an energy giver or an energy sucker. Either you bring positivity and leave people feeling better for having interacted with you or your negativity drained them, which means you are known as an “Energy Vampire.” It is scientific proof that energy is… Read Full Article

Time is money, and consumers have found a way to buy time

Consumers Have Found A Way To Buy Time | Are You Living R.I.C.H.?

August 29, 2018 | By:

You Can Buy Time It is predicted that a significant amount of new businesses will sell services instead of products, specifically time saving services. The old adage you can’t buy time no longer holds true. Today’s consumers value their time more than ever and as a result are using their disposable income to buy time…. Read Full Article

Employee Quitting Job

Employees Quitting Jobs at Colossal All Time High

August 15, 2018 | By:

Employees Quitting Jobs At All Time High The Wall Street Journal reported employees are quitting their jobs today at record-breaking numbers. Job-hopping is the rage in nearly all industries. It has become an “Employee Market” due to a strong economy and extremely low unemployment (lowest in 18 years). It is always less expensive and easier… Read Full Article

Improve Productivity

Is A 4-Day Workweek The Future of Business?

August 08, 2018 | By:

Is A 4-Day Workweek The Future of Business? Multiple studies have shown that the vast majority of an employee’s workday is unproductive due to distractions. 38% of the time an employee is actually productive for less than three hours of their eight-hour shift. The studies state that distractions at work have effects comparable to an… Read Full Article