144: How to Use Generative AI to Improve Your CX

February 21, 2024 | By: John DiJulius

Have you ever envisioned a world where artificial intelligence transforms the way we connect with customers? Shanif Dhanani, the wizard behind Locusive, joins John to offer a glimpse into the future. They dissect the revolutionary integration of generative AI in customer service, a journey through the lifecycle of crafting a robust customer care initiative. Shanif’s… Read Full Article

what motivates millennials, what motivates Gen Zers in the workplace

143: Motivating Millennials & Gen Zs in the Workplace

February 14, 2024 | By: John DiJulius

Have you wondered what motivates the Millennials and what motivates Gen Zs in the workplace? And how do you overcome it? Welcome to a new chapter in The Customer Service Revolution, where we explore the seismic shift in how businesses approach client satisfaction and its profound ripple effect on company culture and employee morale.  Additionally,… Read Full Article

How to Become One of the Top Customer Satisfaction Companies

February 13, 2024 | By: John DiJulius

How Satisfied Are Your Customers? Forbes’ latest ranking, “Best Customer Service,” highlights the companies that, according to consumer feedback, stand out with high customer satisfaction scores for delivering exceptional service in the United States.  These are companies who also have significant brand loyalty. “Customer service is one of those areas that has historically been viewed… Read Full Article

142: Improving Patient Experience in Healthcare

February 07, 2024 | By: John DiJulius

Unlock the secrets to elevating your business and improving patient experience in healthcare with Matt Jensen.   On this episode of The Customer Service Revolution, we uncover Matt’s journey with Vance Thompson Vision.  Then we reveal how an unwavering commitment to improving patient experience has propelled them to the forefront of vision care. Next, we uncover… Read Full Article

Lack of Leadership Training Is The Reason 1/3 of Employees Quit

February 05, 2024 | By: John DiJulius

Do You Have Accidental Bosses? An article in Fortune titled “Nearly all bosses are ‘accidental’ with no formal training—and research shows it’s leading 1 in 3 workers to quit” shares research conducted by The Chartered Management Institute revealing that many of those promoted into managerial positions are all title and no training. These startling findings… Read Full Article

141: Creating The Lawsuit-Free Company

January 31, 2024 | By: John DiJulius

From his time in the military to the courtroom, Alex Gertsburg has navigated a path that’s as inspiring as instructive. In this episode of The Customer Service Revolution, Alex, the managing partner of Gertsburg Licata Law Firm, joins John to share his journey and how it’s shaped his approach to leadership and customer service. His… Read Full Article

Brand Loyalty Increases with These 6 Components of CX

January 30, 2024 | By: John DiJulius

To create brand loyalty and customer evangelists, you must (1) operate at a high level in six distinct areas of business and (2) constantly evaluate your company’s customer service across each category, separately, and as categories overlap. Physical: Deals with the actual brick-and-mortar component of your operation. These are the physical elements that are more… Read Full Article

140: How to Build a World-Class Sales Team

January 24, 2024 | By: John DiJulius

When sales guru Morné Smit sits down to chat, you know it’s time to take notes. His journey from a humble sales start to revolutionizing company growth is nothing short of inspiring, and that’s precisely what we get into in this episode. On this episode of The Customer Service Revolution, with Morné at the helm,… Read Full Article

139: Being Customer Obsessed

January 17, 2024 | By: John DiJulius

Unlock the secrets of service excellence with special guest Tom Smith as we tackle the transformative effects of outstanding customer care and the hot-button topic of “tipflation.” On this episode of The Customer Service Revolution, experience a journey through the hospitality landscape, examining the fine art of making someone’s day and the subtle nuances that… Read Full Article

9 CX Strategies to Give You a Competitive Advantage

January 15, 2024 | By: John DiJulius

In today’s economy, you can create a competitive advantage while achieving employee and customer loyalty and retention by making customer experience your biggest priority.  Since the pandemic, customer experience in nearly all industries has dropped to a two-decade low. Customers, patients, clients, tenants, guests, or whatever you may call the person buying your services and… Read Full Article