How to Improve Presentation Skills for Today’s Business World

January 22, 2024 | By: Dave Murray

How to Improve Presentation Skills 5 Simple Tips You Can Use to Crush Your Next Presentation! 10 years ago, I left my very predictable job as a department director in the professional sports industry to become a consultant, public speaker, and facilitator. At the time I needed to know how to improve my presentation skills. … Read Full Article

Your Guide to Making One on One Employee Meetings Matter

September 10, 2023 | By: Dave Murray

Why One-on-one Meetings Can’t Be Optional Typically, when we are consulting with an organization, two things are happening when it comes to private discussions with direct reports, illustrating why employee one-on-one meetings matter: They are not happening at all. They are not happening well. Meetings Not Happening at All Organizations need to help their leaders… Read Full Article

How To Be A More Effective Leader By Learning The Best Way of Storytelling

August 13, 2023 | By: Dave Murray

Storytelling is a powerful tool used for centuries to convey important messages and lessons. Stories can capture people’s attention, engage their emotions, and inspire action. In recent years, storytelling has become increasingly important in the workplace, as leaders have recognized its potential to motivate employees, build strong teams, and drive business results. In addition to… Read Full Article

Having Customer Service Issues? Consider Looking at Your Accounting Practices!

June 26, 2023 | By: Dave Murray

So many organizations struggle to train their teams in customer service, and then conversely, struggle to provide a consistent experience to their customers. Why is this? In theory, providing quality training seems to make such clear sense. Yet, in reality, most organizations have poor execution, or worse, don’t focus on customer experience at all and… Read Full Article

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074: Training Your Leaders How to Lead

February 23, 2022 | By: Dave Murray
The DiJulius Group’s Senior Customer Experience Consultant, Dave Murray, shares why companies need to train their leaders how to lead. You will learn: In today’s workplace, new leaders are promoted because they have done their jobs well, not because someone identified them as an emerging leader of others.   Many organizations make assumptions that by making... Read Full Article
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073: Keys to Delivering a Consistent, Great Customer Experience

February 16, 2022 | By: Dave Murray

The DiJulius Group’s Senior Customer Experience Consultant, Dave Murray shares how companies can deliver a consistent, great customer experience.  You will learn: How to stand out in a crowded marketplace How to ensure that you can maintain great service levels, even during rapid growth How to deliver a consistent experience between departments, locations, shifts, etc…. Read Full Article

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Google Experiment Goes Wrong; Confirms Need for Leadership Training

November 30, 2021 | By: Dave Murray

When Google launched “Project Oxygen” years ago, they had a theory. The belief was that their large layer of middle managers (like most organizations have) was slowing them down. They believed that middle managers created a bureaucracy within the organization that literally got in the way of production. What they found was something completely opposite,… Read Full Article

“The Experience Maker” with Dan Gingiss: How to Apply the WISE Concept

September 09, 2021 | By: Dave Murray

Word of mouth marketing is the Holy Grail. It’s the most credible and authentic kind of marketing, better than any other marketing channel. There’s nothing better than having other people talk about you.  In his book, The Experience Maker, Dan Gingiss talks about the WISE aspects of creating a remarkable customer experience.  WISE stands for… Read Full Article

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Are Your Managers “Heroes” or “Zeros” When Putting Out Customer Fires?

September 07, 2021 | By: Dave Murray

We’ve all been there.  Stuck in an unsatisfactory customer experience with no hope of resolution in site, and we utter the words “Can I speak with the manager, please?” Ah, The Manager – the person that holds the magical key to all resolutions and customer happy endings.  That’s the way it works in your organization,… Read Full Article

The Science of Service and Loyalty with Jack Mackey

September 02, 2021 | By: Dave Murray

One of the few things left to do that isn’t easy to copy is to deliver a loyalty-inspiring customer experience. Now, the difference between customer service and customer experience is feelings. It’s emotion. It’s how you feel about an organization after you interact with them.  A lot of these things don’t cost money. They could… Read Full Article