079: Improve Communication to Retain Your Top Talent in an Employee Market

The DiJulius Group’s Customer Experience Consultant and Dean of the Customer Experience Executive Academy, Jess Pischel, shares how companies need to improve communication to retain top talent in an employee market.

You will learn:

  • How the most challenging issue all companies face can be summarized in one word: communication. 
  • By improving communication within departments, locations, and other teams, your organization can create a world-class employee experience that people won’t want to leave. 
  • How to help your departments better understand the roles and responsibilities of others and understand how their role impacts other departments and customers in the overall experience. 
  • Each team will better understand the importance of their INTERNAL customer. After all, a customer is whoever depends on the work that you do.

Resources mentioned:


The Customer Service Revolution Podcast 

About The Author

John DiJulius

John R. DiJulius is a best-selling author, consultant, keynote speaker and President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer experience trends and best practices.