Hi, I’m John.

I’m an authority on world-class customer service

And I don’t just talk about it either – I live it.

I`ve been a successful entrepreneur of two businesses:

John Robert’s Spa, a chain of upscale Cleveland locations repeatedly named one of the top 20 salons in America.

And The DiJulius Group, a customer experience consulting firm that uses the X-Commandment methodology to providing a World-Class customer experience.

When I`m not running the daily operations of both businesses, I’m also a Keynote speaker, international customer experience consultant and best selling author of four books.

Through my expertise, I’ve had the privilege of working with world class companies like the Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotel, Pricewaterhouse Coopers, Cheesecake Factory, Bausch & Lomb, Progressive Insurance, Harley Davidson, State Farm, Chick-fil-A, Entrepreneurs Organization, YPO, Aveda, and many more!