Denise has worked with John DiJulius for almost 20 years where she has helped him build two successful organizations. Denise helped lead John Robert’s Spa, a chain of salons & spas to one of the Top 20 Salons in America. Throughout the past decade, she has assisted John in researching what it takes to be a World-Class service company, as well as being an integral part in helping pioneer dozens of revolutionary Customer service concepts and techniques that are used worldwide today, known as Secret Service Systems and the X-Commandment methodology.

Denise is a key reason why today The DiJulius Group has become the leading consulting firm on Customer Experience.

Passion= Reading and bicycling.