Denise Thompson has worked with John DiJulius for over 25 years and has helped him build two successful organizations: John Robert’s Spa, a chain of salons & spas recognized as one of the Top 20 Salons in America, and The DiJulius Group, one of America’s leading consulting firms on Customer Experience. As a consultant, she helped John research what it takes to be a World-Class service company, and was a key part in pioneering dozens of revolutionary customer service concepts. Denise’s passion for growth led to her current role as Managing Partner, where she focuses on growing the team, their reach, business strategies, and developing products and services to serve you in becoming the brand your customers can’t live without.
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Customer Service Tips
Price is irrelevant when your customers are so happy with you, they have no idea what your competition charges.
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