Chief Revolution Officer John DiJulius of the DiJulius Group interviews Dr. Vance Thompson, owner of Vance Thompson Vision, who have totally disrupted the LASIK and cataract surgery industry. They provide a world-class employee experience, patient experience, vendor experience, and community experience. Vance’s genuine love for people and enriching their lives is contagious and inspiring. Vance is one of the most amazing human beings you will ever meet.
You will learn:
- Why the medical industry is so far behind in delivering a world-class patient experience
- How Vance Thompson Vision attracts and hires only employees with high service DNA
- How they train their employees to deliver an exceptional patient experience
- The amazing patient experience that separates Vance Thompson Vision from any other business
- The amazing employee experience that separates Vance Thompson Vision from any other business
- What Vance’s personal mission is in life
The Experience Economy by Jim Gilmore https://www.amazon.com/Experience-Economy-Updated-Joseph-Pine/dp/1422161978
Secret Service by John DiJulius
Raving Fans by Ken Blanchard
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