048: A World-Class Patient Experience

Chief Revolution Officer John DiJulius of the DiJulius Group interviews Dr. Vance Thompson, owner of Vance Thompson Vision, who have totally disrupted the LASIK and cataract surgery industry. They provide a world-class employee experience, patient experience, vendor experience, and community experience. Vance’s genuine love for people and enriching their lives is contagious and inspiring. Vance is one of the most amazing human beings you will ever meet.

You will learn:

  • Why the medical industry is so far behind in delivering a world-class patient experience
  • How Vance Thompson Vision attracts and hires only employees with high service DNA
  • How they train their employees to deliver an exceptional patient experience
  • The amazing patient experience that separates Vance Thompson Vision from any other business
  • The amazing employee experience that separates Vance Thompson Vision from any other business
  • What Vance’s personal mission is in life

Resources mentioned:




Article: It’s No Wonder Why Your Doctor, Lawyer & Accountant Suck at Service


The Experience Economy by Jim Gilmore https://www.amazon.com/Experience-Economy-Updated-Joseph-Pine/dp/1422161978

Secret Service by John DiJulius


Raving Fans by Ken Blanchard


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About The Author

John DiJulius

John R. DiJulius is a best-selling author, consultant, keynote speaker and President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer experience trends and best practices.