Episode 050: World Class Leadership

Chief Revolution Officer John DiJulius of the DiJulius Group talks with Dave Murray, or “Murray,” Senior Customer Experience Consultant for The DiJulius Group, about the Commandment X of The DiJulius Group’s Methodology, World-Class Leadership. 

You will learn:

  • How to create a world-class internal culture that only attracts, hires, and retains the people who are capable of upholding the service vision of the organization.
  • Walking the talk.
  • Every world-class customer service organization is world-class to work for.
  • It takes world-class leadership to provide passion, inspiration, and discipline to all employees.

Resources mentioned:


Link to The Customer Service Revolution Conference Oct 5-6 in Cleveland, OH:



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About The Author

John DiJulius

John R. DiJulius is a best-selling author, consultant, keynote speaker and President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer experience trends and best practices.