073: Keys to Delivering a Consistent, Great Customer Experience

The DiJulius Group’s Senior Customer Experience Consultant, Dave Murray shares how companies can deliver a consistent, great customer experience. 

You will learn:

  • How to stand out in a crowded marketplace
  • How to ensure that you can maintain great service levels, even during rapid growth
  • How to deliver a consistent experience between departments, locations, shifts, etc.
  • How to create your own Customer Experience Cycle (CEC)

Resources mentioned:


The Customer Service Revolution Podcast https://thedijuliusgroup.com/the-customer-service-revolution-podcast/

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About The Author

Dave Murray

Dave is the Senior Customer Experience Consultant for The DiJulius Group and has helped dozens of companies create incredible systems that allow them to consistently deliver superior customer service. Dave’s experience has varied from leading call centers and front-line team members, to working closely with key partners and stakeholders.