John’s energy was amazing. The interactions with the group and with our associates. The content was exactly what we needed. The shared learning from Zappos call was BRILLIANT! Very engaging. Loved It! It was everything our hotel needed to inspire our associates and refresh what it means to take care of a guest and exceed their expectations. The examples used, including FORD, were very relevant. U R the Experience, just a reminder of my role with my associates and our guests. Brilliant speaker, great energy!
Listen to the Customer Service Revolution Podcast
Download our free guide on the 6 reasons your customer experience plummets when your business skyrockets - and how to avoid or fix it
Blog Categories
Blog Archives
Authors
Customer Service Tips
A brand experience is the sum of experiential interactions your customers have that leave a lasting impression.
Quote of the day
John DiJulius