068: Stop Calling It a Labor Shortage, It Is a Turnover Crisis
Chief Revolution Officer John DiJulius of The DiJulius Group discusses why we need to stop calling the great resignation a labor shortage and start calling it a turnover crisis.
Learn:
- Why CX Strong should be your company’s highest priority right now
- Why overall customer satisfaction is at a 15-year low
- What are the two biggest mistakes companies are making right now?
- How performance is contagious
Resources mentioned:
The Customer Service Revolution Podcast
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