068: Stop Calling It a Labor Shortage, It Is a Turnover Crisis

Chief Revolution Officer John DiJulius of The DiJulius Group discusses why we need to stop calling the great resignation a labor shortage and start calling it a turnover crisis. 


  • Why CX Strong should be your company’s highest priority right now
  • Why overall customer satisfaction is at a 15-year low
  • What are the two biggest mistakes companies are making right now?
  • How performance is contagious

Resources mentioned:


The Customer Service Revolution Podcast 

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About The Author

John DiJulius

John R. DiJulius is a best-selling author, consultant, keynote speaker and President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer experience trends and best practices.