It is not too late to create your Customer Experience theme for 2022 that you can rally your entire organization around. Here are some excellent suggestions to get you started brainstorming:
1. CX Strong
The companies that will dominate the next decade will be the ones obsessed with evolving the experience they provide to both their employees and customers.
Employees need to be reminded and told constantly, “You are the Xperience” (URX); that it is about them and how they interact with the Customer. Websites, iPads, apps, and kiosks don’t build relationships, people do. Employees who connect instead of just communicating, create loyal Customers.
3. Carpe Momento
The results of your products or services have the least to do with Customer loyalty. Customer loyalty is created by the numerous micro experiences the Customer has with a brand. Employees need to focus on how they can provide a positive experience on EVERY interaction.
4. Your CX Is Always on Stage
Your Customer Xperience is Always on Stage. This has never been truer; the experience your company delivers is on stage 24/7 in numerous ways. Check out these five short videos that demonstrate how employees can be unaware of how they are always on stage.
Leave It at the Door
You are Still on Stage
Must Be Present to Win
Everyone is your Customer
Everyone is in the Media
𝐂𝐨𝐧𝐠𝐫𝐚𝐭𝐮𝐥𝐚𝐭𝐢𝐨𝐧𝐬 𝐭𝐨 𝐭𝐡e ‘21 Graduating Class of 𝐂𝐗𝐎 𝐀𝐜𝐚𝐝𝐞𝐦𝐲
This amazing group of Customer Experience Executives who will help their brands build world-class experience organizations!
Chelsea Brehm – The Asaba Group, Eric Elsevier – Ampirical Solutions, Scott Arnold – Tarter Farm & Ranch Equipment, Katie Osborn – Alpin Haus, Andrew Nelson – NewDay USA, Sandy D’Elosua Vastola – Charlotte-Mecklenburg Police Department, Belle Matthews – NewDay USA, Chris Beckler – Edley’s Restaurant Group, Ashley Aldhizer – John Robert’s Spa, Amanda Schmid – NewDay USA, Angela Alvesteffer – SportClips, Brande Brock – CORA Physical Therapy, Ariana Ba, and Ali Pittman – Tarter Farm & Ranch Equipment.