Need to get into the holiday spirit and be inspired to go Above & Beyond for your Customers? Check out the following three holiday stories:
1) Christmas Flies to the Dominican Republic – WestJet has done it again. Last year the Canadian airline shocked travelers by asking them to share their Christmas wishes with an electronic Santa on their departing flights and had those gifts waiting for them by the time their flights landed. This year WestJet brought Santa Claus, snow, a ton of gifts — and most importantly — a Christmas Miracle to the people of Dominican Republic. Check it out!
2) Police pull over drivers and give presents instead of traffic tickets – The Police Department of Lowell, Michigan, stopped unsuspecting drivers for minor traffic violations and then engaged with them about how their Christmas shopping was going and what their family would like for Christmas. Listening in were Santa’s, who quickly went to local stores purchasing, wrapping and delivering the presents to the officer and detained driver within 15 minutes. In all, some 50 drivers received about 30 presents worth about $7,000 and most importantly, no tickets! You must watch this amazing surprise.
3) UPS Delivers a Big Christmas Surprise – UPS drivers make special bonds with their regular Customers. I know this first hand because my first job out of college was as a UPS driver for five years. As part of the UPS Your Wishes Delivered campaign, they are donating $1 to charity for each wish shared on their website or via social media. Something else they did was have a driver deliver a child-sized UPS truck to help make a child’s dream come true. This driver, with over 25 years of experience, had become a real-life hero to a special 4-year-old boy named Carson.
It is not too late to find a way to make a holiday miracle for some Customers or employees!
3 must read books for you and your team for 2015 have to do with handling growth, utilizing your time for optimum productivity and becoming the brand your Customers cannot live without:
We wish you and yours a very happy and healthy holiday, we will see you in the New Year!
Always at your service,
John, Dave, David, Denise, Mary, and Nicole