Advice From 18 of the Top CX Experts

Advice From 18 of the Top CX Experts

November 07, 2018 | By:

The DiJulius Group held our annual Customer Service Revolution October 24th and 25th in Cleveland, Ohio. It has grown into the #1 Customer Service conference with a community of 700 extremely passionate revolutionaries, from all over the world, looking to create brands customers cannot live without and make price irrelevant. This year was The DiJulius Group’s 10th conference with the highest ratings ever. Here… Read Full Article

Here is The Truth Behind Chick-fil-A's Remarkable Customer Experience, an Article by Jessica Bound on Customer Experience Marketing

Here is The Truth Behind Chick-fil-A’s Remarkable Customer Experience

October 24, 2018 | By:

How often do you have pricing conversations? My guess is too often. Instead of talking about the dollars and cents of the service or product that you are selling, I want to shift your focus to the experience and value that you are providing to your customer or client. The goal is to stop focusing… Read Full Article

The Greatest Hotdog Vendor Ever, plus Get Your Masters In Customer Experience, an Article by John DiJulius

The Greatest Hotdog Vendor Ever | Get Your Masters In Customer Experience

October 17, 2018 | By:

The Greatest Hotdog Vendor Ever To get the greatest hotdog ever, you need to find the greatest hotdog vendor. The best hotdog vendor I have ever seen can be found at Progressive Field, the Cleveland Indians baseball stadium. Sean is not just an ordinary hotdog vendor. He provides a memorable unique moment with every customer…. Read Full Article

3 Ways to Build an Insanely Loyal Customer Base - Article brought to you by Lessonly, sponsor of the 2018 Customer Service Revolution Conference in Cleveland, Ohio

3 Ways to Build an Insanely Loyal Customer Base

September 25, 2018 | By:

This guest article is brought to you by Lessonly, sponsor of the 2018 Customer Service Revolution.   There’s no doubt that building loyalty among customers is more important than ever before. When competitors are just a click away, it’s crucial for companies to go above and beyond to create strong relationships with their customers. If they don’t,… Read Full Article

Andrew Sykes, Breakout Speaker for the 2018 Customer Service Revolution Conference in Cleveland Ohio

Employee Habits Drive Your Culture, Brand & Customer Experience

September 25, 2018 | By:

This guest article is brought to you Andrew Sykes, who presenting at the 2018 Customer Service Revolution.       If your company was a human being, what type of personality would it have? From a customer’s point of view this really matters, because we’re all seeking meaningful and positive relationships with the products, services and… Read Full Article

This Is Not Your Parent's Bank, an article by John DiJulius about Capital One Cafe

This Is Not Your Parent’s Bank

September 19, 2018 | By:

Where can you go to chill out for as long as you want, grab a latte, enjoy free Wi-Fi, connect with others, snack on a pastry, and have access to community iPads? You probably said Starbucks. Let me add that you can also receive complimentary finance coaching. Would you believe you could get all of… Read Full Article

Amazing Patient Experience Is Your Best Marketing

Amazing Patient Experience Is Your Best Marketing (Full Article)

September 10, 2018 | By:

As a Customer Experience Consultant with The DiJulius Group, I have become hypersensitive to the service that I receive as a customer, constantly searching for opportunities in which service providers can improve my experience with each interaction. In restaurants, the gym, grocery stores or running errands, I recognize both the positive and negative practices of… Read Full Article

2018 Customer Service Revolution Conference Speaker Christine Cashen

You Can Ring My Bell…Or Not

August 13, 2018 | By:

This guest article is brought to you by Christine Cashen, who is keynoting the 2018 Customer Service Revolution. Christine Cashen delivers a fast-paced, hilarious program with useful content that makes her a sought after speaker worldwide. Christine holds a Bachelors Degree in Communication and a Masters Degree in Adult Education. She is a member of the National… Read Full Article

Luxury Theatre Seating

Luxury Theaters Fight Back Against Amazon and Netflix

August 01, 2018 | By:

Luxury Theaters Fight Back Against Amazon & Netflix DIRECTV, Amazon & Netflix have dramatically hurt traditional movie theatres. For the last ten years ticket sales have been on the decline in the US. Until recently, the only strategy theaters executed to combat declining sales was to increase ticket prices. Not exactly the best way to… Read Full Article

Customer Service Revolution 2018 Keynote Speaker, Willie Jolley

7 Steps To Accelerate Your Success!

July 30, 2018 | By:

  This guest article is brought to you by Dr Willie Jolley, who is keynoting the 2018 Customer Service Revolution. Dr. Jolley uses his public platform to pursue his mission of empowering and encouraging people to rise above their circumstances and maximize their God given potential! Many know him as the speaker Ford Motors called… Read Full Article