2015 Secret Service Summit: Tracey Moss

Tracey Moss believes in creating memorable experiences for people and in making meaningful moments come to life. As the Director of the Owners Club at Hilton Worldwide, she dedicates herself to providing inspirational levels of service and hospitality to the world’s leaders of hospitality. Her vehicle for doing so is the Owners Club, which she and her team launched in 2011. This unique recognition club caters to more than 4,000 Hilton Worldwide franchisees and their key influencers around the world.

With 25 years in the hospitality industry, Tracey’s experiences have taught her to always look at a product through the lens of the consumer and to focus on the experience. To Tracey, what’s in the box is not as important as how it feels to open it. Listen to Dave Murray’s interview with Tracey about her upcoming breakout session at the 2015 Secret Service Summit!

About The Author

Dave Murray

Dave is the Senior Customer Experience Consultant for The DiJulius Group and has helped dozens of companies create incredible systems that allow them to consistently deliver superior customer service. Dave’s experience has varied from leading call centers and front-line team members, to working closely with key partners and stakeholders.