6 Steps To Crafting A Signature Brand Experience That Delights Your Customers

November 06, 2023 | By: Cal DiJulius

Creating a signature brand experience isn’t just about what you do; it’s about how you make your customers feel. It’s the difference between a one-time transaction and a lifelong memory. At the DiJulius Group, we’ve honed a methodology that empowers brands to leave an indelible mark on their customers’ hearts and minds. Think of one… Read Full Article

John DiJulius

A Great Way to Get Your Employees to Connect with Customers

October 24, 2023 | By: John DiJulius

The FORD Monthly Allowance Benson Kearley IFG (BKIFG), headquartered in Toronto, Canada, is not your typical insurance agency, because Stephen Kearley is not your typical company president. BKIFG is obsessed with providing a world-class experience to both customers and employees, and it is paying huge dividends with exponential growth. BKIFG created an amazing incentive to… Read Full Article

How to Build a More Engaged Team While Becoming a More Effective Leader

July 28, 2023 | By: John DiJulius

Be On A Mission To Catch Your Employees Doing Things Right Did you know that 63% of employees who are recognized regularly said they wouldn’t consider looking for a new job? It’s time to be on a mission to catch your employees doing things right.  Employees who are recognized regularly are more engaged and view… Read Full Article

Why Every Business Needs A Customer Service Consulting Firm

June 23, 2023 | By: John DiJulius

Is the goal of your business to be the best experience anybody could have in a day? If so, expert guidance can help you make that happen, again and again. While there are many variables at play across a wide range of industries, the reason every business needs a customer service consulting firm comes down… Read Full Article

Stop Calling a Labor Shortage, It Is Turnover Crisis

January 20, 2022 | By: John DiJulius

We are in the midst of The Great Resignation era. With current vacancies of over 10 million, The Great Resignation is a mass exodus of our workforce, employees who are making the choice to quit. This must be addressed sooner rather than later. THE DETERIORATION OF CUSTOMER SERVICE There are various reasons customer service is… Read Full Article

Why Your Doctor, Lawyer & Accountant Suck at Service

October 28, 2021 | By: John DiJulius

Have you ever felt like your doctor’s office missed the mark on service? Let’s face it: they’re probably just as bad as your accountant and lawyer.  Here are the top four reasons why the majority of businesses in the medical, financial, and legal industries are so archaic in the client experience they deliver. 1. Abundance… Read Full Article

How to Attract a Bunch of Tesla-Driving, Peloton-Riding, Starbucks-Drinking, Apple-Using, Lululemon-Wearing Customers

October 21, 2021 | By: John DiJulius

Wondering how to attract Tesla-driving, Peloton-riding, Starbucks-drinking, Apple-using, and Lululemon-wearing customers? Two words: emotional connection. These customers care less about price and more about having a compelling experience that makes them feel better about themselves. This creates an emotional connection to the brand.  What Customers Really Look For Those brands are not trying to be… Read Full Article

Blog Title Advice From 18 of the Top CX Experts 1

Advice From 18 of the Top CX Experts

November 07, 2018 | By: John DiJulius

The DiJulius Group held our annual Customer Service Revolution October 24th and 25th in Cleveland, Ohio. It has grown into the #1 Customer Service conference with a community of 700 extremely passionate revolutionaries, from all over the world, looking to create brands customers cannot live without and make price irrelevant. This year was The DiJulius Group’s 10th conference with the highest ratings ever. Here… Read Full Article

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Experience Is Your Best Weapon in The Retail Apocalypse

July 30, 2018 | By: Jess Pischel

As brick and mortar retail locations are currently struggling to compete with the growing world of online shopping, it is more important now than ever for store front retailers to embrace their core differentiation: the physical shopping experience. What experience are you providing to your customers that will allow you to stand out and differentiate… Read Full Article


Meet as a Stranger, Leave as a Friend

March 21, 2018 | By: John DiJulius

Everyone has an invisible sign above his or her head that reads “Make me feel important” I believe there is no greater skill one can acquire that can have a bigger impact in our lives than the ability to build an instant strong rapport with others; whether they are acquaintances, customers, employees, co-workers, neighbors, or total… Read Full Article