220: How Gulf Coast Blood Built a Donor Experience That Saves Lives

September 04, 2025 | By: Dave Murray

Summary: In this episode of the Experience Revolution podcast, host Dave Murray speaks with Kevin Shipley, Associate Vice President of Community Engagement at Gulf Coast Blood. They discuss the evolution of donor experience at Gulf Coast Blood, emphasizing the importance of empathy, leadership support, and innovative training methods. Kevin shares insights on how the organization… Read Full Article

219: How to Create a Recruiting Experience That Attracts Top Talent

August 28, 2025 | By: Dave Murray

Summary In this episode of the Customer Service Revolution podcast, Denise Thompson interviews Dave Murray, VP of consulting for the DiJulius Group. They discuss the critical connection between employee experience and customer experience, the challenges of accidental management, and the importance of a strong recruiting and onboarding process. Dave shares insights from his book, ‘The… Read Full Article

218: Creating an Above and Beyond Culture

August 21, 2025 | By: John DiJulius

Summary In this episode of the Customer Service Revolution podcast, Denise Thompson and John R. DiJulius III discuss the importance of creating an above and beyond culture in customer service. They explore how empowering employees, defining what above and beyond means, and overcoming fears can lead to exceptional customer experiences. The conversation also covers various… Read Full Article

217: How to Become A Trusted Business Partner Clients Can’t Live Without

August 14, 2025 | By: John DiJulius

How to Become Your Clients’ Trusted Business Partner Summary: In this episode of the Customer Service Revolution Podcast, John DiJulius and Denise Thompson delve into the art of becoming an indispensable business partner. Discover how to build trust and foster relationships that clients can’t imagine living without. From the importance of loving what you do… Read Full Article

216: Is Consulting the Big Con?

August 07, 2025 | By: John DiJulius

The Big Con Summary In this conversation, Denise Thompson and John DiJulius III explore the evolving landscape of customer experience and consulting. They discuss the challenges faced by young adults in social interactions, the state of customer experience in America, and the importance of co-creation in consulting. The conversation also highlights the need for… Read Full Article

215: Understanding the Gen Z Gaze

July 31, 2025 | By: John DiJulius

Gen Z Gaze Summary In this episode, Denise Thompson and John R. DiJulius III discuss the phenomenon of the ‘Gen Z gaze’ and its implications for customer service. They explore generational differences in social skills, the impact of technology on communication, and the role of AI in hiring processes. The conversation highlights the importance of… Read Full Article

214: From Struggles to Success: John’s Journey (Part 2)

July 24, 2025 | By: John DiJulius

From Struggles to Success: John’s Journey (Part 2) Summary This is the second half of the story From Struggles to Success:  John’s Journey.  Part 1 can be found here, episode 213. (https://thedijuliusgroup.com/csr-213/). If you have not listened to the first half, we recommend starting there first.  This section picks up where John realizes he may… Read Full Article

213: From Struggles to Success: John’s Journey (Part 1)

July 17, 2025 | By: John DiJulius

From Struggles to Success: John’s Journey (Part 1) Summary In this episode of the Customer Service Revolution podcast, John R. DiJulius III shares his journey from a challenging childhood to becoming a successful entrepreneur. He discusses the impact of his family dynamics, struggles in school, and the role of sports in shaping his character. John… Read Full Article

212: Mastering The Art of Listening

July 10, 2025 | By: John DiJulius

Mastering the Art of Listening Summary In this episode of the Customer Service Revolution podcast, John DiJulius and Denise Thompson discuss the importance of listening in customer service and leadership. They explore recent trends in customer experience, the art of listening, and practical tips for improving listening skills. The conversation emphasizes curiosity, engagement, and the… Read Full Article

211: Building Empathy Using A Day in The Life Video

July 03, 2025 | By: John DiJulius

Day in the life Summary In this episode, Denise Thompson and John DiJulius discuss various themes surrounding age, happiness, and the importance of kindness in society. They delve into the findings of the World Happiness Report, highlighting the decline in happiness in the US and the specific struggles faced by young adults. The conversation… Read Full Article