027: Recapping Week 4 of The Customer Service Revolution Conference

Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray recap the amazing group of speakers that presented during week 4 of The Customer Service Revolution Conference, featuring David Horsager, Tom Bilyeu, Tom Ryan, Dave Murray, and John DiJulius. 


You will learn:

  • Why should you make your interview process un-gameable?
  • Stop trying to find great employees and focus on becoming the business great employees seek out.
  • What is the most critical skill any leader needs to master and execute to help others obtain their highest potential?
  • Why a lack of trust is your biggest expense.
  • The opportunity to build trust the fastest is in crisis and recovery. 
  • What’s the #1 reason employees want from an organization?
  • The 5 top reasons for turnover.
  • How The Employee Experience Model (TEEM) can ensure employee engagement?
  • How valuable are departmental huddles?
  • What’s the difference between chosen and unchosen suffering?
  • What is the difference between character and reputation?
  • If you want to have a real impact, you have to have a terrifying degree of clarity.
  • It doesn’t matter who you are today. It only matters who you want to become and the price you want to pay to get there. 
  • Failure is the most information-rich data stream you will ever encounter. 
  • Passion is the energy that needs to fail over and over again without losing your enthusiasm.


Resources mentioned:






026: Recapping Week 3 of The Customer Service Revolution Conference


025: Recapping Week2 of The Customer Service Revolution Conference





About The Author

John DiJulius

John R. DiJulius is a best-selling author, consultant, keynote speaker and President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer experience trends and best practices.