030: How To Be The Brand Customer’s Can’t Live Without

Chief Revolution Officer and best-selling author John DiJulius shares How to be the Brand Customers Can’t Live Without.


In order to be the brand customers can’t live without, you need to focus on:

  • Focus on Micro-Moments
  • Avoid Empathy Fatigue
  • Address the Relationship Deficit
  • Train your employees on how to make an emotional connection in every interaction
  • Utilize Relationship Hacks
  • Justify a Relationship Tax


Resources mentioned:





If you’re interested in having John for a keynote or workshop live or virtually,  email claudia@thedijuliusgroup.com for more information.

Your Hidden Superpower: The Kindness That Makes You Unbeatable at Work and Connects You with Anyone by Adrienne Bankert https://www.amazon.com/Your-Hidden-Superpower-Kindness-Unbeatable/dp/1400218144

If you enjoyed this episode, we’ve created a PDF that has all of the key information for you from the episode. Just fill in your information below to download it.

About The Author

John DiJulius

John R. DiJulius is a best-selling author, consultant, keynote speaker and President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer experience trends and best practices.