030: How To Be The Brand Customer’s Can’t Live Without

Chief Revolution Officer and best-selling author John DiJulius shares How to be the Brand Customers Can’t Live Without.

 

In order to be the brand customers can’t live without, you need to focus on:

  • Focus on Micro-Moments
  • Avoid Empathy Fatigue
  • Address the Relationship Deficit
  • Train your employees on how to make an emotional connection in every interaction
  • Utilize Relationship Hacks
  • Justify a Relationship Tax

 

Resources mentioned:

www.thedijuliusgroup.com

https://thedijuliusgroup.com/the-customer-service-revolution-podcast/

http://cxcoaching.com/

 

If you’re interested in having John for a keynote or workshop live or virtually,  email claudia@thedijuliusgroup.com for more information.

Your Hidden Superpower: The Kindness That Makes You Unbeatable at Work and Connects You with Anyone by Adrienne Bankert https://www.amazon.com/Your-Hidden-Superpower-Kindness-Unbeatable/dp/1400218144

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About The Author

John DiJulius

John R. DiJulius is a best-selling author, consultant, keynote speaker and President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer experience trends and best practices.