036: If You Don’t Grow The Team, You Can’t Grow The Business

Chief Revolution Officer and customer service consultant John DiJulius of the DiJulius Group brings back Arnie Malham, an experienced entrepreneur with a culture-first mindset. Arnie has had 3 successful business exits, has written a best-selling book on culture, and has delivered his sometimes-uncomfortable message on leadership to thousands of entrepreneurs.

Arnie is an expert practitioner, and now speaker and consultant in creating world-class customer service cultures. Arnie is the founder and CEO of BetterBookClub where he helps companies, leaders, and individuals build a strong culture that attracts people and rewards those who seek personal growth in organizations. 

In this episode, you’ll learn:

  • If it is worth doing, it is worth doing wrong
  • Give yourself and your employees permission to fail
  • How to find your culture
  • If it is going to be successful, it has to be sustainable, scalable, and personable. 
  • If you don’t grow the team, you can’t grow the business.
  • Upstream communication is as important as downstream communication.
  • If you don’t celebrate your milestones, neither will anybody else.
  • The best culture programs aren’t led by leadership – they’re led by champions

Resources mentioned:





Grab a copy of Arnie Malham’s book, Worth Doing Wrong: The Quest to Build a Culture that Rocks: https://www.amazon.com/gp/product/B01M9J900Z

If you enjoyed this episode, we’ve created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it. 

If you enjoyed this episode, we’ve created a PDF that has all of the key information for you from the episode. Just fill in your information below to download it.

About The Author

John DiJulius

John R. DiJulius is a best-selling author, consultant, keynote speaker and President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer experience trends and best practices.