038: The Chick-fil-A of Police Departments

Johnny Jennings, Chief of Police at Charlotte-Mecklenburg Police Department, Charlotte, has a vision for what type of police department he wants to build, some may call it an unrealistic vision. Jennings wants Charlotte to be known as the Chick-fil-A of police departments. And he is not just talking about it. He is committed to making this vision a reality in one of the largest cities in America.

What you will learn:

  1. That you can be for Black Lives Matter and have a tremendous amount of respect for what police officers do
  2. Why is his vision to deliver world-class hospitality in his police department
  3. How do you change the stigma and rewrite the narrative of policing in the U.S.?
  4. What a day in the life of a police officer is like
  5. How to avoid empathy fatigue
  6. What they’re doing to accomplish their goal to earn a genuine thank you and leave a positive impression even when they have to enforce the law

Resources mentioned:



If you enjoyed this episode, we’ve created a PDF that has all of the key information for you from the episode. Just fill in your information below to download it.

About The Author

John DiJulius

John R. DiJulius is a best-selling author, consultant, keynote speaker and President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer experience trends and best practices.