038: The Chick-fil-A of Police Departments

Johnny Jennings, Chief of Police at Charlotte-Mecklenburg Police Department, Charlotte, has a vision for what type of police department he wants to build, some may call it an unrealistic vision. Jennings wants Charlotte to be known as the Chick-fil-A of police departments. And he is not just talking about it. He is committed to making this vision a reality in one of the largest cities in America.

What you will learn:

  1. That you can be for Black Lives Matter and have a tremendous amount of respect for what police officers do
  2. Why is his vision to deliver world-class hospitality in his police department
  3. How do you change the stigma and rewrite the narrative of policing in the U.S.?
  4. What a day in the life of a police officer is like
  5. How to avoid empathy fatigue
  6. What they’re doing to accomplish their goal to earn a genuine thank you and leave a positive impression even when they have to enforce the law

Resources mentioned:

www.thedijuliusgroup.com

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About The Author

John DiJulius

John R. DiJulius is a best-selling author, consultant, keynote speaker and President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer experience trends and best practices.

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