Chief Revolution Officer John DiJulius of The DiJulius Group talks with Dave Murray, Senior Customer Experience Consultant for The DiJulius Group. John and Murray talk about how to build a Zero Risk Organization.
You will learn:
- What it means for an organization to be Zero Risk
- How easy are you to do business with?
- How to determine the most common places your company drops the ball
- How to create systems and processes to prevent those from happening
- How to build in-service recovery processes for your employees to handle when they do happen
- How you can turn a customer who had something bad happen to them into a customer for life.
- How being Zero Risk dramatically increases employee morale
The Customer Service Revolution book that has dozens of Never & Always examples created by our clients: https://thedijuliusgroup.com/product/the-customer-service-revolution/
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