054: “The Experience Maker” with Dan Gingiss

Senior Customer Experience Consultant for The DiJulius Group Dave Murray talks with international keynote speaker and customer experience coach Dan Gingiss about some great insights from his upcoming book, The Experience Maker, as well as about how to create an experience that people want to share. 


You will learn:

  • How to be WISE in your customer experience and WISER than the competition
  • What it looks like to be witty and clever in your customer experience 
  • Why extraordinary means focusing on being just a little bit better than ordinary
  • Why being shareable requires subtlety 
  • How we can get our teams to focus on being extraordinary
  • Why customers feeling like you’re there for them is the real difference-maker

Resources mentioned:

Book: The Experience Maker 



Link to The Customer Service Revolution Conference Oct 5-6 in Cleveland, OH

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About The Author

Dave Murray

Dave is the Senior Customer Experience Consultant for The DiJulius Group and has helped dozens of companies create incredible systems that allow them to consistently deliver superior customer service. Dave’s experience has varied from leading call centers and front-line team members, to working closely with key partners and stakeholders.