Chief Revolution Officer John DiJulius of The DiJulius Group talks with Shep Hyken, customer service expert, about his new book, I’ll Be Back: How to Get Customers to Come Back Again and Again.
You will learn:
- How to design and create an experience that gets customers to return again and again.
- The difference between repeat customers and loyal customers.
- The one trackable trend that leaders must monitor every morning.
- Why most “loyalty programs” fail to create customer loyalty.
- How delivering an amazing customer service experience is within reach of every employee of your organization.
- How to personalize the customer experience.
- Loyalty killers that can terminate your relationship with your customers
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