057: I’ll Be Back – How to Get Customers to Come Back Again and Again
Chief Revolution Officer John DiJulius of The DiJulius Group talks with Shep Hyken, customer service expert, about his new book, I’ll Be Back: How to Get Customers to Come Back Again and Again.
You will learn:
- How to design and create an experience that gets customers to return again and again.
- The difference between repeat customers and loyal customers.
- The one trackable trend that leaders must monitor every morning.
- Why most “loyalty programs” fail to create customer loyalty.
- How delivering an amazing customer service experience is within reach of every employee of your organization.
- How to personalize the customer experience.
- Loyalty killers that can terminate your relationship with your customers
Resources mentioned:
https://thedijuliusgroup.com/the-customer-service-revolution-podcast/
I’ll Be Back: How to Get Customers to Come Back Again and Again
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