Entrepreneur’s Relentless Drive to Build Financial Firm

Chief Revolution Officer John DiJulius of the DiJulius Group talks with Stephen Kearley, the President of Benson Kearley IFG (BKIFG), a financial service company based in Ontario, Canada. Kearley has built BKIFG into an incredibly successful firm known for being a world-class customer service organization. 

You will learn:

  • How Kearley’s lifelong obsession for learning has allowed his firm to grow far past his original goal 
  • What he feels was the best professional decision he has ever made
  • How BKIFG truly sets itself apart from anyone else in its industry 
  • What BKIFG’s customer service vision statement is 
  • How he empowers his leaders to take risks and ownership of the internal and external experience of BKIFG 

Resources mentioned:




Customer Experience Executive Academy 

Customer Experience Executive Online Academy 

If you enjoyed this episode, we’ve created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it. 

About The Author

John DiJulius

John R. DiJulius is a best-selling author, consultant, keynote speaker and President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer experience trends and best practices.