Hallmark testing service aptitude

April 18, 2013
By: John DiJulius

Hallmark testing for high service aptitude – Amy Mendenhall, Customer Experience Manager at Hallmark Cards Inc., recently shared with me (see below a sample question and the results of how people answered) how she tests the service aptitude on a weekly basis of their store managers by sending out polling questions. Click here to see the entire Service Aptitude Poll, which is an excellent tool.

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About The Author

John DiJulius

John R. DiJulius is a best-selling author, consultant, keynote speaker and President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer experience trends and best practices.