5 Reasons Why Your Employees Are Delivering Poor Service

5 Reasons Why Your Employees Are Delivering Poor Service

December 05, 2018 | By:

The next time you have a large group of your employees together, ask them this question: How many of you feel we provide a superior Customer experience? I have asked this question hundreds of times. When the audience is made up primarily of one company, nearly every hand in that audience proudly goes up. It… Read Full Article

Luxury Theatre Seating

Luxury Theaters Fight Back Against Amazon and Netflix

August 01, 2018 | By:

Luxury Theaters Fight Back Against Amazon & Netflix DIRECTV, Amazon & Netflix have dramatically hurt traditional movie theatres. For the last ten years ticket sales have been on the decline in the US. Until recently, the only strategy theaters executed to combat declining sales was to increase ticket prices. Not exactly the best way to… Read Full Article


What The Best Uber Driver Can Teach You About Customer Experience

July 18, 2018 | By:

  If you are like most, your Uber drivers are all about the same, some a little better or worse than others, but most consistently regular. In the several hundred I have had, not one stands out. However there is an Uber driver in the Toronto area that has received an astonishing average score of… Read Full Article

Service Satisfaction Indicator

You Need to See How These 3 Companies Took Their Customer Service from Bad to Great

June 20, 2018 | By:

  Is it possible to go from bad to great at Customer Service? While The DiJulius Group has been fortunate to work with many world-class Customer Service companies, we have also been hired by poor Customer Service companies, ranked near the bottom in service in their industry, and have had amazing success at helping them… Read Full Article

Do You See Doom & Gloom? | Does Smiling On The Phone Really Make A Difference?

April 05, 2017 | By:

  Perspective If you are going to help make your organization a World-Class Customer  service organization, you must have a consistently great outlook. You must see opportunities where most do not. You must believe in the present and future. You must have charitable assumption of your Customers and confidence in your existing and future generation… Read Full Article

You Are Ignoring The Most Profitable Customers | What Brands Do You Hate & Why? | Being #1 In Your Industry Is A WRONG Goal

March 01, 2017 | By:

Show Me The Money = Baby Boomers Amidst all the fanfare and buzz around millennials, it is important not to lose  sight of the buying power and resources of the more mature consumer. The baby boomers still represent a huge chunk of the U.S. population with over 74.9 million people; in fact, the millennial population… Read Full Article

What Your Satisfaction Scores Are NOT Telling You

February 07, 2017 | By:

Having strong Key Performance Indicators that are tied directly to your company’s Customer Experience is critical to your company joining the Customer Service Revolution. However, most Customer satisfaction reporting is not 100% accurate. This can be a major problem if you are holding leaders and Customer facing employees accountable. Your Customer satisfaction rating system must… Read Full Article

Take the CSAT test and find out what level of CX your company is

January 25, 2017 | By:

Company Service Aptitude Test (C-SAT) When it comes to Customer service, do you know the rating for your company, location or department? The DiJulius Group has created an incredibly powerful tool called the Company Service Aptitude Test (C-SAT). The C-SAT not only pinpoints the Service Aptitude Level of your organization, but more importantly, it lets… Read Full Article

10 Best Customer Service Articles Of 2016

January 04, 2017 | By:

In case you missed them, the 10 most popular eServices of 2016 were the  following. I suggest printing them out, reading and sharing them with your management team. 10. Things You Don’t Want To Shop To The Lowest Bidder There are certain things in life that you don’t want to price shop, look for discounts… Read Full Article

Vision Quest | Your Employees Have Been Brainwashed

December 07, 2016 | By:

57,000% Sales Growth in Three Years Ever snacked on a Quest Bar? I love Quest Bars. Now I love them even more after learning about entrepreneur Tom Bilyeu, and how this incredible visionary grew his company Quest Nutrition 57,000% in just three years and his team of employees from six to over 1,400. Bilyeu’s company… Read Full Article