I. Service Vision

To find out more about Service Vision visit Newday USA accelerates growth by inspiring millennials.

II. Create a World-Class Internal Culture

To find out more about Create a World-Class Internal Culture visit Employee Engagement – Part 1.

III. Nonnegotiable Experiential Standards

To find out more about Nonnegotiable Experiential Standards visit You want customer loyalty? Be brilliant at the basics.

IV. Secret Service Systems

To find out more about Service Service Systems visit What is secret service and why is it secret? & You say you have relationships with your customers? Prove it!

V. Training to Providing a World-Class Customer Experience

To find out more about Training to Providing a World-Class Customer Experience visit Training to provide a world-class experience.

VI. Implementation & Execution

To find out more about Implementation & Execution visit Commandment VI: Implementation and execution. How to go from ideas on paper to consistently executed concepts.

VII. Zero Risk

To find out more about Zero Risk visit Commandment VII: Zero risk. “Anticipating your service defects and having protocols in place to make it right.”

VIII. Above and Beyond Culture

To find out more about Above and Beyond Culture visit Commandment VII: Creating an above-and-beyond culture.

IX. Measuring Your Customer’s Experience

To find out more about Measuring Your Customer’s Experience visit What your satisfaction scores are not telling you.

X. World-Class Leadership

To find out more about World-Class Leadership visit Do you walk the talk? Commandment X: World-class leadership.

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