Lead Well

Leadership is not something you’re just born with. It’s not a chance or a position. Rather, leadership is a choice. However, you can’t just choose to lead and then stop there. 

You have to choose to lead well. 

As a former member of the U.S. Navy, a serial entrepreneur, and the current chairman and founder of Boulder Crest Foundation, Ken Falke, the author of Lead Well: 10 Steps to Successful and Sustainable Leadership, has learned the key disciplines that make a great leader. 

He obviously didn’t invent them but he codified them based on the things he learned from the worst leaders in the world, some mediocre leaders, and a handful of great leaders.

The 10 Steps to Lead Well

#1: Lead Yourself First

#2: Set and Clearly Communicate Your Vision

#3: Set and Achieve Goals that Align with Your Vision

#4: Listen Well

#5: Lead with Kindness

#6: Hire Quality People

#7: Create a Culture of Loyalty and Satisfaction

#8: Hold Yourself and Others Accountable

#9: Lead with Courage

#10: Give Back

Whether you’re a leader in your business, church, home, or community, constantly grading yourself based on those ten things can lead you to become the best version of yourself.

Lead Yourself First

Leading yourself first means taking care of yourself before you take care of others. You cannot tell people to live a healthy life when you’re not even doing that yourself. Nobody is perfect but you have to strive to show up every day, be the best version of yourself, and inspire people to follow you. 

Set and Achieve Goals that Align with Your Vision

Successful people set short-term goals. By short-term, we mean being in charge of what’s happening tomorrow–not next year, not next month, not even next week, but tomorrow. What are your goals for tomorrow? Unfortunately, people who set goals for the next few weeks or months end up feeling frustrated if a setback happens.

Lead with Kindness

Kindness and empathy are our greatest superpowers if we choose to use them. One bad person can destroy your team or company but kindness can override that.

For more information and resources on Lead Well: 10 Steps to Successful and Sustainable Leadership, check out The Customer Service Revolution podcast. If you’d like to listen, head over to Episode 67: Lead Well

About The Author

John DiJulius

John R. DiJulius is a best-selling author, consultant, keynote speaker and President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer experience trends and best practices.