Your Guide to Making One on One Employee Meetings Matter

September 10, 2023 | By: Dave Murray

Why One-on-one Meetings Can’t Be Optional Typically, when we are consulting with an organization, two things are happening when it comes to private discussions with direct reports, illustrating why employee one-on-one meetings matter: They are not happening at all. They are not happening well. Meetings Not Happening at All Organizations need to help their leaders… Read Full Article

Boost Employee Engagement

Want to Boost Employee Engagement? Build This Kind of Culture

August 18, 2023 | By: John DiJulius

Think about the last time you made someone’s day. It could have been something so simple, but it was clearly a surprising “wow” moment for the other person, leaving a positive impression on them. Yet, at the end of such a day, who feels the best? The day-maker does. And that is exactly what the… Read Full Article

How To Be A More Effective Leader By Learning The Best Way of Storytelling

August 13, 2023 | By: Dave Murray

Storytelling is a powerful tool used for centuries to convey important messages and lessons. Stories can capture people’s attention, engage their emotions, and inspire action. In recent years, storytelling has become increasingly important in the workplace, as leaders have recognized its potential to motivate employees, build strong teams, and drive business results. In addition to… Read Full Article

What is Poor Customer Service Costing You And How Can A Consulting Firm Help?

August 07, 2023 | By: John DiJulius

Do you know if the customer experience your brand is offering really delivers, or is detracting from your customers and even your employees? Today’s consumers demand to do business with the people and brands that will offer them the best experience. With customer expectations at record high levels, it’s essential to know the causes and… Read Full Article

How to Build a More Engaged Team While Becoming a More Effective Leader

July 28, 2023 | By: John DiJulius

Be On A Mission To Catch Your Employees Doing Things Right Did you know that 63% of employees who are recognized regularly said they wouldn’t consider looking for a new job? It’s time to be on a mission to catch your employees doing things right.  Employees who are recognized regularly are more engaged and view… Read Full Article

How Team Members Can Be Inspired To Understand the Impact They Have On Customers

July 24, 2023 | By: John DiJulius

In most businesses, the front-line employee typically gets the recognition and glory. They include Account Executives, IT Techs, Consultants, Doctors, Lawyers, and Accountants. They are also the ones who immediately see the impact they have on customers.  However, for those we refer to as invisible service providers, e.g., support teams, admins, receptionists, contact center, warehouse,… Read Full Article

Can Soft Skills Be the Hero that Cures the Loneliness Epidemic?

July 09, 2023 | By: John DiJulius

Learning to build a culture of connection is more important than ever.  Training employees to develop the people skills necessary to build relationships is essential to their and your customer’s well-being. The U.S. Surgeon General, Dr. Vivek H. Murthy, released an advisory of how the “epidemic of loneliness and isolation” is negatively impacting millions of… Read Full Article

Having Customer Service Issues? Consider Looking at Your Accounting Practices!

June 26, 2023 | By: Dave Murray

So many organizations struggle to train their teams in customer service, and then conversely, struggle to provide a consistent experience to their customers. Why is this? In theory, providing quality training seems to make such clear sense. Yet, in reality, most organizations have poor execution, or worse, don’t focus on customer experience at all and… Read Full Article

Why Every Business Needs A Customer Service Consulting Firm

June 23, 2023 | By: John DiJulius

Is the goal of your business to be the best experience anybody could have in a day? If so, expert guidance can help you make that happen, again and again. While there are many variables at play across a wide range of industries, the reason every business needs a customer service consulting firm comes down… Read Full Article

How to Hire and Retain the Best Team Members by Improving Your Recruitment Strategy

June 19, 2023 | By: John DiJulius

The objective of a company’s hiring process is not to fill job openings with warm bodies. It doesn’t matter if you are a small, medium, or large organization, or you are the Director of Human Resources, Head of Recruitment, or a department leader creating a recruitment strategy. Nor does it matter if you are hiring… Read Full Article