The Mount Rushmore of Customer Service Leaders

The Mount Rushmore of Customer Service Leaders

November 28, 2018 | By:

The Mount Rushmore of Customer Service Leaders Who are the greatest Customer Service Leaders of all time? The following is a list of the 10 greatest Customer Service Revolutionaries who had the most influence and dramatically changed businesses in all industries. These changes are still being felt decades later.   1.Walt Disney The Father of… Read Full Article

THE COMCAST EXPERIENCE TRANSFORMATION: HOW THEY DID IT

The Comcast eXperience Transformation: How They Did It

November 14, 2018 | By:

Nearly five years ago, Comcast had a bad year—a really bad year. One that the internet world along with a Customer eXperience (CX) consultant and author like myself capitalize on for great content and examples of what not to do. Their year was similar to the one experienced by United Airlines in 2017, Lululemon in 2013, Spirit Airlines in… Read Full Article

Advice From 18 of the Top CX Experts

Advice From 18 of the Top CX Experts

November 07, 2018 | By:

The DiJulius Group held our annual Customer Service Revolution October 24th and 25th in Cleveland, Ohio. It has grown into the #1 Customer Service conference with a community of 700 extremely passionate revolutionaries, from all over the world, looking to create brands customers cannot live without and make price irrelevant. This year was The DiJulius Group’s 10th conference with the highest ratings ever. Here… Read Full Article

Feedback: How To Give It, How To Get It, And What To Do With It - article by Dave Murray, speaker at the 2018 Customer Service Revolution

Feedback: How To Give It, How To Get It, And What To Do With It

October 09, 2018 | By:

One word can do so much – it can crush spirits, or it can help fuel growth and success. The impact of feedback is determined by both delivery and acceptance.  Important feedback delivered poorly can demotivate. Conversely, feedback involving a hard message delivered well can motivate. To truly focus on improving feedback, we need to… Read Full Article

Jeff Bezos Shares The Secret To Amazon’s Success - an article by John DiJulius, speaker for the 2018 Customer Service Revolution Conference in Cleveland

Jeff Bezos Shares The Secret To Amazon’s Success

October 03, 2018 | By:

The Most Customer-Centric Company In The World Amazon has really had only one stated goal since it began: to be the most customer-centric company in the world. That was Jeff Bezos’ goal when he started Amazon. Actually it wasn’t his goal—it was his obsession. Early in his career he told a reporter, “The reason I’m… Read Full Article

It's National Customer Service Week, Reward Your Team - An Article by Jess Bound

It’s National Customer Service Week, Reward Your Team

October 01, 2018 | By:

Happy National Customer Service Week! National Customer Service Week is celebrated during the first full week of October, and this year it falls on October 1-5th. The theme this year is “Every Customer, Every Time”. That is precisely the goal of a Customer Service Vision Statement. The Customer Service Vision is what each and every… Read Full Article

Andrew Sykes, Breakout Speaker for the 2018 Customer Service Revolution Conference in Cleveland Ohio

Employee Habits Drive Your Culture, Brand & Customer Experience

September 25, 2018 | By:

This guest article is brought to you Andrew Sykes, who presenting at the 2018 Customer Service Revolution.       If your company was a human being, what type of personality would it have? From a customer’s point of view this really matters, because we’re all seeking meaningful and positive relationships with the products, services and… Read Full Article

2018 Customer Service Revolution Conference Speaker Adam Toporek

How to Avoid the Biggest Mistake when Empowering Employees

September 10, 2018 | By:

This guest article is brought to you Adam Toporek, who presenting at the 2018 Customer Service Revolution.   When I opened my first retail store over a decade ago, one of my biggest concerns was making sure I had controls in place. Operational controls. Financial controls. Customer controls. As a first-time franchisee and regional developer for… Read Full Article

Digital Dimentia

Will Apple’s Latest Technology Actually Overcome Digital Dementia?

July 25, 2018 | By:

Digital Dementia Digital dementia is the deterioration of brain function as a result of the overuse of digital technology, such as computers, smart phones and general Internet use. This excess use of technology leads to unbalanced brain development, as heavy users are more likely to overdevelop their left brains, leaving their right brains underdeveloped. I… Read Full Article

The People Who Really Deserve The Credit For My Success

October 18, 2017 | By:

No Such Thing As A Self-Made Person A bio is the highlights of a person’s life accomplishments. However, when you think about it, every person’s accomplishments were a result of the contributions of so many others in their life that helped them become successful. I believe a bio should not be a reflection of someone’s… Read Full Article