Today all of us are part of the touchscreen generation. As a result we have less face-to-face interactions and our people skills are eroding. There is absolutely no greater skill that can be acquired and constantly worked at, which can have a bigger impact on us personally & professionally than the ability to build an instant rapport with others, whether they are an acquaintance, customer, co-worker, or a total stranger.
I Need Your Help
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John R. DiJulius is a best-selling author, consultant, keynote speaker and President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer and employee experience trends and best practices.