Today all of us are part of the touchscreen generation. As a result we have less face-to-face interactions and our people skills are eroding. There is absolutely no greater skill that can be acquired and constantly worked at, which can have a bigger impact on us personally & professionally than the ability to build an instant rapport with others, whether they are an acquaintance, customer, co-worker, or a total stranger.
I Need Your Help
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John R. DiJulius is a best-selling author, consultant, keynote speaker and President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer experience trends and best practices.