Best Ted Talk of 2024 / Bestseller / Trickflation / What it Takes to be One of the Best Companies to Work For

June 11, 2024 | By: John DiJulius

Best Ted Talk of 2024 / The Employee Experience Revolution Hits Bestseller / Trickflation / What it Takes to be One of the Best Companies to Work For / New EX Academy / 50% off EXR books The Employee Experience Revolution Hits Bestseller The Employee Experience Revolution: Increase Employee Morale, Retain Your Workforce, and Drive… Read Full Article

recruitment and hiring strategies

Recruitment and Hiring Strategies: Why it is Time to Create a Recruitment and Hiring Experience

May 28, 2024 | By: John DiJulius

Why it is time to Create a Recruitment and Hiring Experience *The following recruitment and hiring excerpt is from our new book, “The Employee Experience Revolution: Increase Morale, Retain Your Workforce, and Drive Business Growth” So many businesses appear desperate when understaffed, making them less attractive to potential candidates and top talent. Most companies hire… Read Full Article

Learning What Frustrates Your Customers from Unexpected Sources/ Making Your Entry-Level Positions More Attractive / How to Woo Job Candidates / Non-competes Banned / Is Starbucks in Serious Trouble?

May 14, 2024 | By: John DiJulius

How to Woo Job Candidates Recently, I interviewed author Scott Greenberg on the Customer Service Revolution podcast episode 147. Scott shared a great example of how to woo potential job candidates during an interview process. One business owner reserves a parking spot right up front that says, “Welcome, Sherri.” Then, when the candidate walks inside,… Read Full Article

journey map signature experience

Customer Journey Map

April 29, 2024 | By: John DiJulius

Using Customer Journey Mapping to Create Your Brand’s Signature Experience What is a Customer Journey Map, and why do you need one? Discover the importance of a customer journey map and how to build one, plus examples and templates to create your own.  A well-thought-out customer journey map will enable you to establish a signature… Read Full Article

The Human-Centric Approach

April 15, 2024 | By: John DiJulius

The Most Critical Element of an Amazing Customer Experience is Being Human-Centric Today, we are living in the “digital disruption era.” Technological innovations are exploding with the rise of artificial intelligence (AI) and machine learning (ML). As an entrepreneur, like so many, I have become enamored with the potential of what AI can do. And,… Read Full Article

Fortune 500 customer complaint blog

Customer Complaints: The Sound of Silence in Corporate Communication

April 09, 2024 | By: John DiJulius

Years ago, one study revealed that customers would rather go to the dentist instead of calling a company’s contact center. Big corporations have now solved that issue by making it virtually impossible to contact them. A new study sheds light on a significant obstacle: the absence of a contact phone number on the homepage of… Read Full Article

Is Artificial Intelligence replacing employees

AI is Replacing Employees; Will it Create an Employer’s Market?

April 01, 2024 | By: John DiJulius

Effectively, AI is Replacing Employees AI Tool that Does the Work of 700 Full-Time Employees  In a Forbes article, Klarna’s New AI Tool Does The Work Of 700 Customer Service Reps. A Swedish-based company, Klarna, that offers a buy now pay later option, allowing customers to purchase merchandise from retailers on lay-a-way, has recently shared… Read Full Article

Businesses Monitoring Employee Communications

March 21, 2024 | By: John DiJulius

CNBC reports in an article, How Walmart, Delta, Chevron and Starbucks are using AI to monitor employee messages, there is a strong likelihood that artificial intelligence is scrutinizing your communications on platforms like Slack, Microsoft Teams, Zoom, and similar apps. Major corporations like Walmart, Delta Air Lines, T-Mobile, Chevron, Starbucks, Nestle, and AstraZeneca, have enlisted… Read Full Article

How Artificial Intelligence (AI) is Benefiting Customer and Employee Satisfaction

March 14, 2024 | By: John DiJulius

AI and Machine Learning (ML) are not only here, but if it’s not already a major part of your business strategy moving forward, you may be in danger of becoming the next Kodak. According to an article in Craving Tech, organizations that have integrated this new technology into their operations saw a 25% boost in… Read Full Article

Howard Schultz Tell Starbucks’ Leaders They Lost their Soul

March 07, 2024 | By: John DiJulius

#1 Predictor of a Child’s Lifetime Income / Howard Schultz Tell Starbucks’ Leaders They Lost their Soul /  Wendy’s Walking Back Surge Pricing Strategy / No Dreams Left Behind Retailers Ditching Self-Checkout Lanes Industry giants such as Costco, Walmart, Target, Kroger, and Dollar General are reversing their strategy on the self-checkout lanes. For the past… Read Full Article