When a Customer Deserves to Get Fired
Every company needs to have zero tolerance towards bullying, internally and externally. Recently, a teenage girl working at Cold Stone Creamery was serving a female customer. The woman said to her daughter, loud enough for the teenage employee to hear, “If you continue to eat too much ice cream, you’re going to look like her.” While that wasn’t enough, the customer then went home and posted a similar review on Yelp, calling the employee “disgustingly obese.” Sad but true, you can read more about it on CNN.
“Coldstone has been one of our favorite places to go as a family and enjoy quality ice cream, specifically the Layton location. Unfortunately, I have had a specifically unsatisfying experience the last few times we have come into the store. One of their female employees Jessie? Jennifer? J something, is disgustingly obese, and each time we come in, although she does her job, and is very polite, instantly makes my appetite disappear. I understand the need to hire bias free, but when someones [sic] looks interfere with my experience at an establishment [sic] I can’t help but complain. As a mother I don’t like my children thinking they will look that way by eating too much ice cream.
Overall a good establishment with fast service, and delightful treats. We love Coldstone, [sic] just not all the employees.”
Obviously there are many lessons to be learned here. However, the one I want to point out is that your employees should never have to be subject to anyone’s abuse. They need to know the company has their back and on certain occasions, that may mean firing a customer.
Two things every child deserves to believe in:
Believe in Dreams is a non-profit organization that was created to help fulfill dreams for children who are economically disadvantaged and have suffered from a non-medical hardship. We provide a little joy and happiness to kids who have had a rough time through no fault of their own. We believe in giving them hope that things can turn around and get better. Please consider helping a deserving child realize their dream by donating to Believe in Dreams.
Everyone from The DiJulius Group would like to thank you for allowing us to serve you. We have the best Customers ever! YOU are the reason why we absolutely love what we do. We hope each of you have a wonderful holiday with your loved ones. We can’t wait to see you in 2017!!!
John Dijulius, Nicole Paul, Mary Iacobucci, Denise Thompson, Claudia Medica, Lisa Duran, Katie Mares, Dave Murray, and David Wagner.