Store Charges Customers ‘Just Looking’ Fee – A store has had it with Customers walking around the store without buying anything. As a result, Redditor Barrett Fox posted a picture of a sign informing shoppers of a new “just looking fee” at a specialty food store in Brisbane, Australia. The fee is $5.00. I can’t make this stuff up. Look at the sign below.
Begging to go out of business – This is one of the worst policies I have ever heard of. No business makes it very longtreating Customers like this. If people are not buying from you, you need to figure out why; is it price, product, or service? Then fix it, don’t punish the Customer. Obviously they haven’t heard of the saying, “Don’t punish 98% of your Customers for what you are afraid of 2% might do.”
Be the Best at What Matters Most – What if you, your team, or your entire organization had absolute clarity aboutwhat was most important, and that’s where all of your energy was focused? Imagine the force multiplier of that kind of shared sense of direction, purpose, and priorities. My mentor, idol and friend, Joe Calloway has just released his newest book; Be the Best at What Matters Most!
Be the Best at What Matters Most reveals the one essential strategy for business leaders, entrepreneurs and those who aspire to lead. Simplify the way you think about your business. Success isn’t about doing everything. It’s about doing the most important things. To get Joe’s new book click here.
The employee experience drives the Customer experience – This May 22-23 learn how to attract and hire only the people who share your company’s service vision and find out the benefits of retaining these people within your organization. Acceptance into this next certification class is by application only. Call David at 440-443-0022 for more information.