The Only Disability Is A Bad Attitude

DirecTV Bills Customer for equipment after house burns down – On August 19, Jeremy lost his home in Black Forest, CO, after a devastating wildfire destroyed his, and more than 370 other houses, in the most destructive fire in the state’s history. However, that is not what left him feeling burned – it was the cable company. He called and canceled other utilities and services for his now nonexistent home without incident, but when he spoke with DirecTV, the television provider informed him he would have to pay $400 for equipment destroyed by the fire. Read full story.

Not the first time – In 2012, after the Waldo Canyon fire near Colorado Springs destroyed 347 homes, KDVR reports DirecTV billed Customers in the destroyed subdivision. And in 2009, after a wildfire near Los Angeles destroyed more than 70 structures, the company also billed Customers for their toasted electronics. Reactions on DirecTV’s Facebook page have been nothing short of outrage.

The ONLY disability in life is a bad attitude – “So you tell me, is life fair? When you give every ounce you have, and all you have to show for it is a loss in overtime, is that fair?” Jeffers wrote. “But let me tell you this: The ONLY disability in life is a bad attitude. The ONLY disability in life…is a bad attitude. A positive attitude is the most powerful combatant to life’s misfortune.”

Matthew Jeffers – Through everything, Matthew has always maintained an incredibly positive attitude. In 2013 Matthew gained national attention when he and his story inspired the Baltimore Ravens, who ended up winning the 2013 Super Bowl, and his story was featured on ESPN. You must watch this inspiring four-minute ESPN video on Matthew Jeffers and see why he is a keynote presenter at the 2013 Secret Service Summit in Cleveland, November 4th & 5th.

About The Author

John DiJulius

John R. DiJulius is a best-selling author, consultant, keynote speaker and President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer experience trends and best practices.