The Ultimate Personalization App
Win a ticket to the 2016 Secret Service Summit! We want to hear the best things you took from last year’s Secret Service Summit, how you implemented those into your business, and the results. Please submit a 90 second video sharing and showing what impacted you and how you used it in your business. The company with the best ideas and implementation will win a ticket to the 2016 Secret Service Summit. Send your video links to Nicole@thedijuliusgroup.com. See example… |
The Ritz-Carlton Hotel encourages their staff to Anticipate the unexpressed needs of their guests. Well, the UberGuest App is taking that mantra to a whole new level. I came across the following story in book called, 501 Ways to Roll Out the Red Carpet for Your Customers by Donna Cutting. UberGuest is a new system using GPS technology to enhance the guest experience. It’s the brainchild of Klaus Peters, who has a long history of managing high-end hotels. “I realized there was a missing link to providing a personalized experience,” says Klaus. “In order to provide true, automatic personal service, we need to recognize the customers before they arrive.” If you download the UberGuest app, you have the ability to fill out your profile with everything from personal preferences to peanut allergies. When you are within 10 miles of the hotel, the staff is alerted Stop teaching your employees how not to get fired While attending the Customer Executive eXperience Academy, Bob Hager, President of Miller’s Textile Service, said something extremely Why it is critical that your Customers know your purpose “Business is no longer just about creating products and services that make money. Now, more than ever before, it’s important for companies to put purpose at the heart of what they do,” shares Richard Branson, Founder of Virgin Airlines, in his latest blog Why customers want to buy from purposeful businesses. It is worth the 5 minute read. |