Episode 081: Reducing Customer Rage

April 13, 2022
By: John DiJulius

Chief Revolution Officer John DiJulius of The DiJulius Group discusses how companies can reduce customer rage.

You will learn:

  • Customer anxiety is at an all-time high
  • How to be aware of empathy fatigue
  • To make employees aware that customers may overreact
  • How to train employees to defuse
  • How to train employees to avoid customer rage
  • To manage customer’s expectations by being totally transparent

Resources mentioned:

 

The Customer Service Revolution Podcast 

 

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About The Author

John DiJulius

John R. DiJulius is a best-selling author, consultant, keynote speaker and President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer experience trends and best practices.