Episode 081: Reducing Customer Rage

Chief Revolution Officer John DiJulius of The DiJulius Group discusses how companies can reduce customer rage.

You will learn:

  • Customer anxiety is at an all-time high
  • How to be aware of empathy fatigue
  • To make employees aware that customers may overreact
  • How to train employees to defuse
  • How to train employees to avoid customer rage
  • To manage customer’s expectations by being totally transparent

Resources mentioned:


The Customer Service Revolution Podcast 


About The Author

John DiJulius

John R. DiJulius is a best-selling author, consultant, keynote speaker and President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer experience trends and best practices.