3 Stepping Stones to Help Get You to Where You Need to Be as a Leader

Are you and your organization focused on leadership, or you focused on the byproducts of leadership? 

The biggest obstacle organizations are facing today when it comes to leadership is that they’re getting too wrapped up in the rate of return ($$$), rather than the rate of return of the value that they’re providing. 

We’ve got to bring ourselves back to providing value to serving each other. 

Here are three stepping stones that will help you get to where you need to be as a leader: 

  1. Understanding how to lead the conversation inside us

First, you need to understand how to lead the conversation inside us. We all have these positive (whisper) and negative (whiner) voices bouncing around. Our brains are built for survival mode so it has a negativity bias, which is much more powerful than the positive ones. Therefore, you need to learn to create shortcuts or an overdrive mechanism to quiet  the “whiner” so you can start listening to the “whisper.”

  1. Understanding the things we can control

Decide what to focus on because the focus funnel is important in driving action. 

  1. The belief loop that you can own and drive

In today’s leadership, you’ve got to help. If you don’t believe in it, people can sniff it out. They’re not going to believe you. So you need to understand and recognize a reason to believe before you can get others to believe in you. And when everybody starts believing, then we’ve got a direction and we’ve got some hope. We’ve got some focus and purpose of what we can get accomplished.

For more information and resources on how to be a better leader, check out The Customer Service Revolution podcast. 

About The Author

Dave Murray

Dave is the Senior Customer Experience Consultant for The DiJulius Group and has helped dozens of companies create incredible systems that allow them to consistently deliver superior customer service. Dave’s experience has varied from leading call centers and front-line team members, to working closely with key partners and stakeholders.