Customer Service Revolution
Hot in Cleveland – Who needs LeBron? We have Customer service! Yes, it would be really nice if one of our major sports team won a championship. However, in spite of that, Cleveland is on the rise. Personally I love Cleveland and I am proud to say I am from Cleveland and currently live here! There is a lot to love: we are known for our leading healthcare facilities, our theatre district, and the Rock ‘n Roll Hall of Fame. Downtown is making a strong comeback, and most of all, we are known for our people. We are in the heart of the Midwest, where we have the best people who are grounded, loyal, have amazing family values.
The Customer Service Capital – However, that isn’t all Cleveland is known for. Cleveland is now becoming known for our fantastic Customer service. Five years ago The DiJulius Group launched the annual Secret Service Summit. The Secret Service Summit is a two-day conference featuring the top Customer service speakers, authors, and brand executives. I will be honest — the plan was to launch the first year, 2009, in Cleveland, then move the annual conference to more desirable destinations, i.e. Las Vegas, Orlando, etc. However, it sold out the first year and was so successful that we decided we were going to keep the Secret Service Summit in Cleveland, Ohio. Why? For one thing, more than 75% of the attendees are from outside of Ohio, and many were outside the U.S. We felt good about helping Cleveland generate some traffic. Secondly, with the help of so many Cleveland people, we are able to provide a conference experience never seen before, and one we could never duplicate anywhere else. As a result, the Secret Service Summit is now THE number-one Customer service conference in America!
JOIN THE REVOLUTION – The DiJulius Group has created the #1 Customer Service Conference ever produced. The next Secret Service Summit will be held this November 4th & 5th in Cleveland, Ohio. This is a two-day, international seminar dedicated exclusively to world-class Customer service. There will be more than 10 presenters over two days sharing their different expertise at this year’s event. The lineup includes respected authorities, authors, consultants, and top-brand executives who run world-class Customer service organizations. They know how to provide superior Customer service while still operating a growing and profitable business in today’s economy.
2013 Secret Service Summit: I guarantee that the 2013 Secret Service Summit will the best ROI of any professional development training/seminar you have experienced. This is the best lineup of speakers we have ever had! The Secret Service Summit will enable your management team to return with a solid plan to take your company’s Customer experience to the next level and make price irrelevant.
Announcing the 2013 Secret Service Summit Lineup
A SOLD OUT conference 4 years in a row, don’t miss this opportunity to learn from the best at America’s #1 Customer Service Conference. Join the experts at the Cleveland Convention Center this November 4 & 5, and learn how to increase retention, referrals, repeat business and “change the world by creating a Customer service revolution.”