Asking your customer to bend over

Sheer Madness – Lululemon, an athletic apparel retail store, is currently the punch line of many jokes as a result of extremely poor judgment in how they recently handled the recall of yoga pants. Social media has sent it viral. You see, when women came back to the store to return the too-sheer yoga pants (see-through), the Customers were asked to try on the pants and bend over in front of sales associates, who would assess them before a return was permitted. Check out this hilarious story.

About The Author

John DiJulius

John R. DiJulius is a best-selling author, consultant, keynote speaker and President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer experience trends and best practices.