Secret Service Day: Benson Kearley IFG

BKIFG has a Secret Service Day for their employees – Benson Kearley IFG, an Insurance company headquartered in Toronto, Canada, whose long legacy of being world-class to their own Customers, is being featured in The Customer Service Revolution. However, they recently took experience to a new level for all their employees. As a result of sending their Secret Service Team (an internal group of employees that work on their Customer experience) to last year’s Secret Service Summit, this team came back inspired with great ideas to wow all their employees. The Secret Service Day for their employees had many incredible amenities from the moment employees arrived to work until they departed. As employees entered the building they had a red carpet, were greeted by the Secret Service Agents, and the leadership team handed them Orange Juice. When they sat at their desk, they received a really nice menu to select their breakfast, which was served to them by the SS team. Throughout the day they were able to play games around their Customer Experience, all the employees enjoyed a nice catered lunch, and they all got off work earlier than expected that day. As Shirley Deakin, ambassador for the Secret Service Team at BKIFG, says, “Not only was the day special and appreciated, it rang through the office for weeks. It resonated with them. They felt important, engaged and committed to their jobs and the company they work for.” Watch Shirley share in her own words the impact BKIFG’s Secret Service day had as well as what BKIFG’s Secret Service Team is all about.

*Related – The Secret Service Allowance produces Customer Loyalty

Off Balance On Purpose – Dan Thurmon’s philosophy can be summarized by the title of his book, Off Balance On Purpose. He believes that we will never achieve “perfect balance” and should, instead, learn to embrace uncertainty and initiate positive changes that lead to growth. Also, we should go beyond the pursuit of “success” and enhance our life experiences and professional endeavors with purposeful, positive contributions.

Who is Dan Thurmon? Dan Thurmon is the author of two books, a renowned speaker, and a recognized expert in delivering peak performances – on stage and in the workplace. As president of Motivation Works, Inc., he has worked with hundreds of clients and delivered thousands of presentations worldwide. Dan helps organizations and individuals implement actions plans and move confidently through transitions. He began his performance career at eleven years old, crafting a one-man-show incorporating comedy, juggling and acrobatics. This enabled him to, at a very early age, develop a strong work ethic and learn fundamental lessons about performance excellence. Dan graduated from the University of Georgia with a degree in Marketing and Management. He has also extensively studied Personal Development and developed a unique methodology he teaches to audiences and clients.

Dan Thurmon is keynoting the 2015 Secret Service Summit – We are so excited to announce that the 2015 Secret Service Summit (September 29th & 30th in Cleveland, Ohio) attendees will be exposed to Dan Thurmon and his “Off Balance On Purpose” presentation. A recent inductee to the prestigious “Speakers Hall of Fame,” Dan Thurmon delivers experiences that go beyond motivation, teaching concepts and skills in a highly engaging and entertaining manner.

THRIVING (How Enlightened Super-Achievers Survive and Thrive in a Busy World) – International Best-Selling Author and TEDx Speaker, Corey Poirier, just today released his new e-book, THRIVING (How Enlightened Super-Achievers Survive and Thrive in a Busy World), and it features life changing insight from thought leaders like Jack Canfield, Robin Sharma, John Gray, Mari Smith and myself! It is available for free during the initial launch, and it was designed to help you earn a Passion Income, become more efficient in an in-efficient world, make a bigger impact in the lives of others, to live on purpose, and to enjoy more fulfillment in life. To get your copy during the limited launch period for FREE, you can visit and enter your exclusive passcode THRIVENOW, confirm the email and your brand new copy will be on its way.

Turn your Contact Center into a Relationship Center Workshop: Whether you have a call center, contact center, Customer service representatives, or a support center, they are the face of your company. No department speaks to your Customers more than this group. They represent your brand! It is time you invest in them.

  • Are they a team?
  • Are the empathetic, engaged, present?
  • Are they trained at building relationships and emotional capital?

This 2-day workshop focuses on opportunities to take everyday, run-of-the-mill calls, and turn them into effective, memorable, touch points. Whether your representatives are dealing with existing Customers, or a high volume of new, one-time Customers, rapport building can be done quickly and effectively. Apply today!

About The Author

John DiJulius

John R. DiJulius is a best-selling author, consultant, keynote speaker and President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer experience trends and best practices.