How to Avoid your CX Initiatives from Being Another Flavor of the Month

November 27, 2023 | By: Nicole Paul

You’ve spent months executing a new initiative to help streamline things for your team. Manuals have been created, processes have been approved, the collateral has been ordered, and the team may be weary – however, leadership is SO EXCITED for the culmination of this investment. The day arrives, the notice goes out to the team,… Read Full Article

Customer Experience Metrics: Creating Effective Dashboards

November 06, 2023 | By: Cal DiJulius

How are you measuring the return on your customer experience?  In an era where numbers dominate the business landscape, customer experience metrics have emerged as the holy grail that differentiates leaders from the laggards. The rationale behind this emphasis is clear—customers no longer make decisions purely based on price or product; instead, their experiences influence… Read Full Article

6 Steps To Crafting A Signature Brand Experience That Delights Your Customers

November 06, 2023 | By: Cal DiJulius

Creating a signature brand experience isn’t just about what you do; it’s about how you make your customers feel. It’s the difference between a one-time transaction and a lifelong memory. At the DiJulius Group, we’ve honed a methodology that empowers brands to leave an indelible mark on their customers’ hearts and minds. Think of one… Read Full Article

John DiJulius

A Great Way to Get Your Employees to Connect with Customers

October 24, 2023 | By: John DiJulius

The FORD Monthly Allowance Benson Kearley IFG (BKIFG), headquartered in Toronto, Canada, is not your typical insurance agency, because Stephen Kearley is not your typical company president. BKIFG is obsessed with providing a world-class experience to both customers and employees, and it is paying huge dividends with exponential growth. BKIFG created an amazing incentive to… Read Full Article

Research Says This is the Top Determinant in Having a Fulfilling Life

October 17, 2023 | By: John DiJulius

What do you think is the top reason people give when asked what makes life most fulfilling? A great life partner? Raising kids? Money? Pew Research Center conducted a study to better understand Americans’ views of factors that lead to a fulfilling, happy life. Surprisingly, the majority of those surveyed said job satisfaction was the… Read Full Article

How To Identify Talent: 7 Key Traits That Set Emerging Leaders Apart

October 02, 2023 | By: John DiJulius and Dave Murray (Co-Author)

“When your company says you want your employees to be leaders, what that really means is that you want their emotional commitment to your vision. A leader’s emotional commitment is about taking on the company success as a personal  crusade.” – Stan Slap When entrepreneurs start a company, they find a few crazy people to… Read Full Article

Boost Your Customer Service Strategy's Success With These Proven Tips

Boost Your Customer Service Strategy’s Success With These Proven Tips

September 25, 2023 | By: John DiJulius

Your prices are non-negotiable. Your customers trust you, choosing your brand over those of your competitors–even when your prices are higher. Your employees are loyal and stakeholders, content. Your company is respected, and your reputation is strong when the key elements of a successful customer service strategy are in place. Start with a Clear Purpose… Read Full Article

Your Guide to Making One on One Employee Meetings Matter

September 10, 2023 | By: Dave Murray

Why One-on-one Meetings Can’t Be Optional Typically, when we are consulting with an organization, two things are happening when it comes to private discussions with direct reports, illustrating why employee one-on-one meetings matter: They are not happening at all. They are not happening well. Meetings Not Happening at All Organizations need to help their leaders… Read Full Article

Employees Talk About Work, A Lot. These Tips Will Make it Positive

September 05, 2023 | By: John DiJulius

“What a great honor and responsibility, to be a fundamental reason why people accomplish more, enjoy more, and are more fulfilled in the one life they have to live.” Think for a minute about how much you talk about your time at work — with fellow employees and clients, at home, on the golf course,… Read Full Article

Here is a Great Way to Test Your New Employee’s Service Aptitude

August 28, 2023 | By: John DiJulius

The Employee Service Aptitude Test One of the best tools for measuring if an employee’s service aptitude is high enough to start interacting with a company’s customer is the Employee Service Aptitude Test (E-SAT), created by The DiJulius Group. The E-SAT is a customized test that asks approximately 25-50 multiple-choice questions about common situations that… Read Full Article