Advice From 18 of the Top CX Experts

Advice From 18 of the Top CX Experts

November 07, 2018 | By:

The DiJulius Group held our annual Customer Service Revolution October 24th and 25th in Cleveland, Ohio. It has grown into the #1 Customer Service conference with a community of 700 extremely passionate revolutionaries, from all over the world, looking to create brands customers cannot live without and make price irrelevant. This year was The DiJulius Group’s 10th conference with the highest ratings ever. Here… Read Full Article

Here is The Truth Behind Chick-fil-A's Remarkable Customer Experience, an Article by Jessica Bound on Customer Experience Marketing

Here is The Truth Behind Chick-fil-A’s Remarkable Customer Experience

October 24, 2018 | By:

How often do you have pricing conversations? My guess is too often. Instead of talking about the dollars and cents of the service or product that you are selling, I want to shift your focus to the experience and value that you are providing to your customer or client. The goal is to stop focusing… Read Full Article

Feedback: How To Give It, How To Get It, And What To Do With It - article by Dave Murray, speaker at the 2018 Customer Service Revolution

Feedback: How To Give It, How To Get It, And What To Do With It

October 09, 2018 | By:

One word can do so much – it can crush spirits, or it can help fuel growth and success. The impact of feedback is determined by both delivery and acceptance.  Important feedback delivered poorly can demotivate. Conversely, feedback involving a hard message delivered well can motivate. To truly focus on improving feedback, we need to… Read Full Article

It's National Customer Service Week, Reward Your Team - An Article by Jess Bound

It’s National Customer Service Week, Reward Your Team

October 01, 2018 | By:

Happy National Customer Service Week! National Customer Service Week is celebrated during the first full week of October, and this year it falls on October 1-5th. The theme this year is “Every Customer, Every Time”. That is precisely the goal of a Customer Service Vision Statement. The Customer Service Vision is what each and every… Read Full Article

3 Ways to Build an Insanely Loyal Customer Base - Article brought to you by Lessonly, sponsor of the 2018 Customer Service Revolution Conference in Cleveland, Ohio

3 Ways to Build an Insanely Loyal Customer Base

September 25, 2018 | By:

This guest article is brought to you by Lessonly, sponsor of the 2018 Customer Service Revolution.   There’s no doubt that building loyalty among customers is more important than ever before. When competitors are just a click away, it’s crucial for companies to go above and beyond to create strong relationships with their customers. If they don’t,… Read Full Article

Andrew Sykes, Breakout Speaker for the 2018 Customer Service Revolution Conference in Cleveland Ohio

Employee Habits Drive Your Culture, Brand & Customer Experience

September 25, 2018 | By:

This guest article is brought to you Andrew Sykes, who presenting at the 2018 Customer Service Revolution.       If your company was a human being, what type of personality would it have? From a customer’s point of view this really matters, because we’re all seeking meaningful and positive relationships with the products, services and… Read Full Article

Amazing Patient Experience Is Your Best Marketing

Amazing Patient Experience Is Your Best Marketing (Full Article)

September 10, 2018 | By:

As a Customer Experience Consultant with The DiJulius Group, I have become hypersensitive to the service that I receive as a customer, constantly searching for opportunities in which service providers can improve my experience with each interaction. In restaurants, the gym, grocery stores or running errands, I recognize both the positive and negative practices of… Read Full Article

2018 Customer Service Revolution Conference Speaker Adam Toporek

How to Avoid the Biggest Mistake when Empowering Employees

September 10, 2018 | By:

This guest article is brought to you Adam Toporek, who presenting at the 2018 Customer Service Revolution.   When I opened my first retail store over a decade ago, one of my biggest concerns was making sure I had controls in place. Operational controls. Financial controls. Customer controls. As a first-time franchisee and regional developer for… Read Full Article

2018 Customer Service Revolution Conference Speaker Dina Dwyer-Owens

Leading And Living With Your Code Of Values

August 27, 2018 | By:

This guest article is brought to you by Dina Dwyer-Owens, who is Keynoting the 2018 Customer Service Revolution. A little over 20 years ago Dwyer Group implemented its operationalized Code of Values, making sure each value was clearly defined. Live R.I.C.H — Respect, Integrity, Customer focus and Having fun in the process — guide our business… Read Full Article

Employee Quitting Job

Employees Quitting Jobs at Colossal All Time High

August 15, 2018 | By:

Employees Quitting Jobs At All Time High The Wall Street Journal reported employees are quitting their jobs today at record-breaking numbers. Job-hopping is the rage in nearly all industries. It has become an “Employee Market” due to a strong economy and extremely low unemployment (lowest in 18 years). It is always less expensive and easier… Read Full Article