Cabela’s Customer Experience
Brick & Mortar Competing in Experience Wars
“I think it’s incumbent upon the responsibility of retailers
~Howard Schultz
A few weeks ago a friend of mine, Tony Goins, EVP at Cabela’s, invited me to attend Cabela’s grand opening in Avon, Ohio. The grand opening didn’t start until 10 a.m., however, Tony suggested I get there by 8 a.m. As I got close to the address, I assumed there was some sort of accident ahead. There was a long line of bumper-to-bumper traffic and several police cars. After barely moving for several minutes, I realized it wasn’t due to an accident. All the traffic was from several thousands of people waiting in the Cleveland August heat for the new Cabela’s to open. I later found out people had literally been camped out for days to be one of the first 500 to enter the new store.
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Cabela’s is one of the leading retailers of hunting, fishing and outdoor gear, *Related – Starbucks Opening Up Even More Upscale Brand Revolutionizing the Retail Experience In the article, Front Desk-Less Future, from Avedameansbusiness.com, they share how John Robert’s Spa is making a bold move to further enhance the guest experience and revolutionize traditional retail brick and “When you go into an Apple store, its experience-based shopping,” says Eric Hammond, Managing Partner of John Robert’s Spa, “We wanted to do the same thing, and the technology was in place to do it.” This has been so successful that John Robert’s Spa plans on making all of their future salons & spas this way, including one that is opening later this year. A New Way to Hire and Build a World-Class Customer Service Culture Hireology, a company that uses data on high performing employees and its industry expertise to help businesses streamline and improve their hiring process, has grown 3,386% in the last three years. Co-founders Adam Robinson, Michael Krasman and Jeff Ellman reinvented the hiring process for their clients, working to eliminate bad hires and start improving their businesses with quality performers. Hireology organizes every step of your hiring process. Save time and be more productive while finding and hiring the best candidates. “When we help business owners hire their best team, we help our Customers win in their market. Their families, their employees’ families, and their communities all win too. Empowering business owners: that’s our north star,” says Adam Robinson, Co-founder and CEO, Hireology. Hireology placed 94th on the 2016 Inc. 500 list of America’s fastest-growing private companies. Chief Hireologist Presenting at the Secret Service Summit Adam Robinson is the Co-founder and CEO of Hireology, where he’s on a mission to help business owners make better hiring decisions using predictive data and innovative technology. He is a noted Breakout Topic: The Best Team Wins: Great Service Starts with Great People |