028: Recapping Week 5 of The Customer Service Revolution Conference

Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray recap the amazing group of speakers who presented during week 5 of The Customer Service Revolution Conference, featuring Ken Blanchard, Adrienne Bankert, J.R. Heckman, Dave Murray, and John DiJulius.


You will learn:

  • How it all starts with having a vision of what could be
  • How to create a reality distortion field
  • What it takes to be a revolutionary 
  • The two primary elements an effective leader must focus on
  • The four areas leaders must engage in 
  • What is servant leadership?
  • How to make it stick
  • Co-creation is critical.
  • The benefits of beta testing
  • The power of kindness 
  • Reimagine what kindness really means
  • Be the kind bulldog!
  • How to use your resources for the benefit of others 
  • Your kind self is your best self.
  • Be the change you want to see, when the world needs something new, let it come from you.

Resources mentioned:







About The Author

John DiJulius

John R. DiJulius is a best-selling author, consultant, keynote speaker and President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer experience trends and best practices.