028: Recapping Week 5 of The Customer Service Revolution Conference
Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray recap the amazing group of speakers who presented during week 5 of The Customer Service Revolution Conference, featuring Ken Blanchard, Adrienne Bankert, J.R. Heckman, Dave Murray, and John DiJulius.
You will learn:
- How it all starts with having a vision of what could be
- How to create a reality distortion field
- What it takes to be a revolutionary
- The two primary elements an effective leader must focus on
- The four areas leaders must engage in
- What is servant leadership?
- How to make it stick
- Co-creation is critical.
- The benefits of beta testing
- The power of kindness
- Reimagine what kindness really means
- Be the kind bulldog!
- How to use your resources for the benefit of others
- Your kind self is your best self.
- Be the change you want to see, when the world needs something new, let it come from you.
Resources mentioned:
https://customerservicerevolution.com/
https://thedijuliusgroup.com/project/cx-executive-academy/
https://thedijuliusgroup.com/project/cx-executive-academy-online/
