029: State of Service

Chief Revolution Officer and best-selling author John DiJulius shares what your organization needs to do to Reimagine your business model to help make 2021 your best year ever! 

You will learn:

  • Understand the irreversible impact of COVID-19
  • What are the best ways to Reimagine your business model?
  • How COVID is not changing the future, it is accelerating it.
  • The COVID business mortality rate will be significant for the companies that don’t make the adjustment.
  • What the #1 cause of anxiety is
  • How to help your employees focus on the right mindset during this pandemic
  • The #1 attitude hack
  • The 3 certainties in life
  • The 4 key performance indicators directly tied to the level of customer experience
  • Meet your customers where they are going
  • What vuja de is

Resources mentioned:




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About The Author

John DiJulius

John R. DiJulius is a best-selling author, consultant, keynote speaker and President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer experience trends and best practices.