Episode 049: The Customer Experience Cycle

Chief Revolution Officer John DiJulius of the DiJulius Group talks with Jess Pischel, Customer Experience Consultant for The DiJulius Group and Dean of the Customer eXperience Executive Academy about the power of establishing consistency throughout every customer touchpoint and creating systems and processes that remove variation and provide a consistent customer experience.

You will learn:

  • How to transform even your mundane interactions into memorable experiences
  • How to identify the inconsistencies in your business and others
  • How to create your non-negotiable service standards to become the brand your customers can’t live without

Resources mentioned:

Customer Experience Cycle: Business to Business (B2B) Consulting Example

Customer Experience Cycle: Draft Template

Customer Experience Cycle: Business to Consumer (B2C) Automotive Example



Link to The Customer Service Revolution Conference Oct 5-6 in Cleveland, OH


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About The Author

John DiJulius

John R. DiJulius is a best-selling author, consultant, keynote speaker and President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer experience trends and best practices.